I don’t see why all the misdirected personal stuff is here.
JJP makes really pretty and elaborate games. They are truly works of mechanical art.
They have a some quality problems and have for years.
They have a much bigger customer service / relations problem and have for years.
The customer service problem is likely driven from the top of the company. They are too small to not know if a mid or low level person is ruining their reputation. I assume there are many great people working there that want to deliver top notch products and service.
For transparency, I’ve owned three games.
WoZ ECLE - Original owner. I traded it, but it had minimal issues. Subsequent owner had light board issues.
Dialed In Standard - 3rd owner. No issues.
GNR LE is fine and has no issues so far with extremely low plays.