I am sorry to hear about your GNR, that really sucks! I do appreciate you making this post as well as others who have shared their problems with JJP quality and support. I just recently put money down on my second NIB and as much as I wanted to go with JJP for Guns N’ Roses their crap support caused me to look for a different pin. I am going with Spooky for an Ultraman. We all have different expectations for quality and tolerance for risk, but I will vote with my wallet and only support companies that will support me if I need it.