JJP lost me as a customer

I do agree with the assessment the JJP’s obviously does not have confidence in the quality of their products given the warranty that they put out.

I also received a Guns N’ Roses limited edition with a shitty playfield. I have less than 200 games and I have pooling and cracking on my playfield in multiple areas. JJP has been terrible about the customer service. I wouldn’t call it customer service, they have done nothing. They won’t admit there’s a problem. They tell customers that they don’t recommend us modifying our machines. They don’t put out official bulletins on how to actually fix or mitigate this fucking problem. I have had a bunch of stern machines and I’ve had great experiences with them. I don’t think I’m going to be buying a JJP’s ever again and it’s a bummer because I actually love this freaking game. They could’ve had me as a customer for life but now they will have me telling people to avoid them. They don’t give a crap about their customers or quality. Obviously when Jack sold off half of that company to an investment firms the place went down the toilet. My hope is spooky and other companies will come and steal the business from them. JJP does not deserve to keep making money if they keep delivering this crap quality and ghosting customers. The playfields are such garbage that you can’t even re-coat the clear because the artwork is peeling off. The only way to fix this is to replace an actual playfield but they won’t do that. Oh yeah they did offer to sell me one.

Yes, there is a way. I found it in my GnR settings somewhere. I like the restart better, it just starts to ball 1 again vs Sterns just end the game and eject the ball.