I’ve gotten better warranty from Samsung on a $1500 tv! The thing crapped itself 5x in 3 years. The final time they didn’t want to do anything but in the end I got my money back! Australian consumer warranty for the win! And that was only on a $1500 tv not at $16,500 pinball machine! Yes there are things that’ll go wrong but I baulked at pirates because of the issues and definitely left my money in my wallet for GnR because people were getting left high and dry from pirates and wonka isssues! Not interested JJP not interested at all. I wish Barry didn’t leave American pinball, he was super helpful and made my experience with faults a breeze to deal with I don’t know if he has the power to do so on that side of the coin.

The problem isn’t micro playfield entirely. A lot of it is the JJP engineering and the installers. Sloppy holes around the posts and then the posts being over tightened will destroy a playfield. All of a sudden you’ve got a lot of movement through the middle of the clear instead of just through the top. Any playfield will have a problem if the stuff on top isn’t installed properly

Not sure it’s the micro playfield rather than JJPs engineering and attention to detail like having sloppy holes around their posts, over tensioning the posts to create more pooling. So not necessarily only Mirco’s fault here

You’re right. I’d the playfields weren’t chipping and cracking after a MINUSCULE amount of plays we wouldn’t have an issue. If the support of what amounts to a new small car wasn’t so terrible we wouldn’t be here.

But the FACTS are the engineering of the holes is too large, this creates movement in the parts which creates the cracking. I’ve got a micro WH2O playfield and it looks new after a decade. Look at the rest of the playfield there isn’t an issue unless something is done at the factory by over tightening something.

How about we wake up stop drinking the JJP cool aid and see that they just they don’t support their product in an appropriate fashion. If they did I would’ve bought a pirates AND a GnR instead of sitting on the fence about it and ultimately deciding to leave the money in my pocket. I don’t have the time or inclination to change a playfield over it’s too much effort I’ve done it once and all I want to do is turn the game on flip for a while and then it off (yes stuff will break but the playfield will be fine).

I’ve voted with my wallet and JJP WILL NOT be getting my hard earned cash because of the continuing fiasco and customers forced to buy a new playfield because of what they have done. Absolutely no one wants to do a playfield swap NO ONE and to suggest the customer is purposely damaging a $10k product when the same problem has appeared over SEVERAL titles it’s just mind boggling!!

And then there is that too! I’d be stashing the new playfield away until the damaged one is COMPLETELY stuffed then doing the swap. Or selling with the playfield and letting someone else do the swap…