Quoted from Reznnate:Jack mis-spoke, no question, but your analogy is incorrect. He was saying that people were removing parts from the playfield causing more problems.
Ok, I can buy that. To which I would (generally, not directly at you, Reznnate) retort: If the product was superior, especially given how they led the way in "jacking" up the price over and over again, there'd be no need for him to make such a ludicrous claim.
He better have some empirical, correlation and causation evidence before he goes shooting the company in the face by blaming the customer base. SPOILER alert: he didn't. He popped off watching a handful of people dismantling their GNR games on YT as they - the paying customer - attempted to determine the main core of the problem. If I recall correctly, one of the main conclusions drawn was the holes were WAY too big for the hardware being installed, which led to excess vibrational energy transferring from the hardware to the clear and artwork, ultimately damaging the PF.
Video explanation here:
That being said, this YT comment especially made me laugh:
pasted_image (resized).png