Of course everything went well for the guy that buys any pinball coming down the pike like 2 RAZAs, lol.

JJP is plain and simply an irresponsible company setup to take the gullible/innocent’s money and then leave them hanging with almost zero support. Those claiming support are far fewer than those of us telling how we’ve not been supported and ripped off with no warranty. Only the very foolish/fanboys now buy anything JJP dumps on the market.

I’m happy for you guys, but I still feel awful for the multitude of customers that JJP has shit on.

Don’t disagree with you in any way. Just my experience with JJP. Any company in this expensive and complex market should have support as the Primary focus.

Fwiw, this has played out already at least once before and the result of the last time zaphX left pinside was that he was missed. Maybe not by you, but you didn't say that.

Good times indeed.
Clear out all the bots.

Kinda proving the point there.

This community has some of the most negative toxic people on the internet, peppered with the occasional awesome person.

Maybe just go to the positive threads? Plenty of positive people in owners threads, tech threads, and rumored game threads. Pinside is what you make it: hang out in the worst threads, you'll run across the worst people.

Fair point!

I like the threads where people are helping people. I try to give back when I can.

If you think people shit talking pinball machines is the worst thing on the internet, you either have no concept of reality, or more JJP-whipped than we thought

To be fair Derek, you’re one of the ultimate JJP fanboys and can’t see the forest for the trees. If JJP put out a machine title labeled “CRAP”, you’d be singing its praises and can’t wait to shoot it again for the 5 thousandth time, lol.

Advice: relax since you don’t have any stock in JJP. Who cares what anyone says here about any pinball company for that matter. They are just expressing their opinions, that is what forums are all about. No one here is toxic, as they all have different experiences good and bad with JJP. You stick your head in the sand when JJP is discussed, because JJP somehow has become you. JJP is a tiny company that only releases a game every 2 years, so I get your frustration, because you don’t have much to discuss after talking about GNR for the umpteenth time.

Believe it or not, people telling us all the negative about JJP are the real helpers. They help us the most of all avoid another nightmare experience from JJP.

Been awhile Jimmy! You are still here fighting the good fight and saving the innocent dunces from the JJP evil empire I see. Knock yourself out.

Derek is a good dude that likes to have fun with his games and is passionate about them. Just like you are passionate about the hate for JJP.

I agree with DakotaMike, Pinside is what you make it and when you fall into the sewer it’s best to climb right back out of it and move on.

Fwiw, I love my GNR and Wonka CEs with zero issues and lovely pf’s.

Happy New Year Dougie! You are a JJP sellout now too??? Gloating about nice PFs when so many are suffering? Come on Dougie, feel for others even a little.

You’re right about at least one thing: falling into the JJP sewer, it’s well, really stinky when you do. Lol! Keep your JJP promo going, JJPs gotta love the tiny few that claim they have no issues. You’re one of the lucky few (if that’s really the case), but your day in the JJP sewer is coming soon, lol. I won’t tell ya I told you so.

I don’t consider myself a “sellout”. I just like GNR and Wonka. I don’t like Hobbit, DI or POTC.

I’ll probably buy Toy Story? See how it looks.

Just like Stern, Spooky, AP, CGC I buy what I like and don’t sweat the small stuff.

Life is too short for that. Now if people have issues with ANY game I hope they get resolved.

There is a new JJP podcast discussing 2022. It’s a New Year, let’s bring some hope and optimism

Happy New Year Jimmy!

Truth when it comes to actual playing a game for game advice, fixing, setting up a game Zaphx is the most helpful person on this site for me with LTG a close second. I see all the down votes he gets and feel bad for him. But this is our world I guess

Just got of the phone with Ken at JJP first class customer service. I have said bad about JJP in the past and feel it only appropriate to let people know the positive as well.

I just finally started leveraging the ignore feature, tried not to but I was tired of wasting my time arguing with people. Since then my time on Pinside has been much better. There's people out there that hate JJP for whatever reason and their opinions will never change. That's ok, I've accepted that, and I don't need to get worked up arguing with them any longer.

I'm happy to enjoy games from multiple companies. I used to be very critical of Stern for years but can't any longer as they have been kicking a**. A majority of their games are now more loaded (yes they cost more then years past), and their code support has made a complete 180 compared to years ago. When I play my TMNT Premium I can't deny that the game just feels good from the build quality to the mechs and gameplay.

WesternLaugh.gif

Ignore is a very useful feature, agreed.

I’m completely new to pinball and I got a GNR pinball machine because I like their music and it looked like a good / fun game, so I don’t have any allegiance to JJP or Stern or any other manufacturer. Reading all the negative feedback floating around I was nervous going into my first support ticket with JJP but I had a great experience with them. Super fast response time (less than an hour for first reply and subsequent feedback was within hours), very clear communication (for someone new to pinball) and I felt supported along the way. This is just my experience so take it for what it is worth (and I’m going to echo that zaphX has always been helpful and yes, ignore is great!)

Oh I have to say LTG is way WAY more helpful. In fact easily half the troubleshooting tips I pass on were ones I learned from his posts. He is a treasure.

And don't feel bad for me, I appreciate the sentiment but

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ALL’S WELL THAT ENDS WELL!

Just one guys story...

I'm lucky enough to own a Dialed In LE and I love it.

I had a problem with balls falling into the cabinet and reached out to JJP for a solution.

They never returned my emails.

Fortunately the good folks of Pinside had my back and we quickly solved the problem.

Ignoring your paying customers is not good business IMO.

Happy New Year everybody!

JJP seems to be selective in responding to emails. Sometimes they do and most of the time they don’t.

Anyone have any updates on when we can purchase new playfields for GnR CEs?

I think they're just overwhelmed. Just like the PF issues. They sell a lot of games then don't hire enough people for support. I wonder if maybe they put too much in the BOM in each game... ? Who knows. Sucks though. They used to be awesome.

yeah, for 3 months now ive been trying to have them help me with what seems to be a bad power supply that took out the cpu too. im lucky if i get a response back once a month. Who the fuck does this to their customers? I own 3 jjp's but i think im done after this.

American Pinball is by far the best customer service I have experienced. File a ticket and you get a call within an hour.

Since they made me the JJP ambassador they removed my access to the tech support emails. Prior to that I couldn't send parts since the new people came in, but I still helped with issues that didn't need parts.

LTG : )

Did this Mirco presentation ever go ahead? Guessing not seeing as there's no follow up?

That seems like a BAD MOVE on their part Lloyd! Did it have something to do with liability?

Pinball times are booming right now. There will be another point in time when pinball is suffering. It's happened before and it will happen again.

I don't think Stern, JJP or any of them are intentionally neglecting their consumer base or taking us for granted BUT, when times do eventually get tougher, some folks will remember a bad experience and not buy their product.

All of them, i would make customer service the #2 priority behind making great games. Gotta service these babies to meet REASONABLE expectations. GOTTA COMMUNICATE GUYS!!! Return phone calls and follow through.

Some people can't ever be made happy no matter the circumstances are. Every pinball company has to deal with these people.

Lastly, we don't need people telling us what to do or not do with our own $$$. We are grown people. The threads and comments are all out there for people to decide for themselves. It's called personal responsibility.

In the meantime, i'm going to continue to enjoying my games and greatly appreciating the folks that chime in and go above and beyond to help the community when we do have issues.

Happy New Year!

No idea.

LTG : )

So with JJP’s infinite wisdom for improving support what was your New JJP title starting in 2022 again LTG?….. not funny actually rather sad.

A company has to do what it wants to do.

In 2020 either the end of October or start of November they made me the Jersey Jack Pinball ambassador.

So starting in 2022 I'll still be the jersey Jack Pinball ambassador. Helping where ever I can with tech support. On Pinside. PMs here and on Facebook. Two email addresses, four phone numbers. People stopping into my arcade needing help. Or opening up games and showing them off and referring them to JJP or JJP distributors where they can buy them from.

And keeping an eye on KLOV, Google JJP and RGP. Anywhere I can lend a hand with JJP games.

LTG : )

The guy is awesome. Always willing to help whenever I have needed it.

Happy New Year to all of you! Hoping JJP 2022 will become a real caring company, with a real warranty and create a real customer service department. (Nah, kidding ourselves…its just a dream…lol. Too bad as TS might have been fun to play with my little children.)

Did you open a ticket?

I hope,they are paying you well for this

I can help with that math…. 1 game every 2 plus years. Works 363 days per year noon to midnight, so he makes roughly .93 Cents per hour and oddly loves it. Best investment Ever for any company!

Awesome service this week from Ken!!!

...or they're just afraid of @jimwe5t.

Honestly, though, I'm as big a Stern fan as the next guy, and I love JJP just as much. But some people quickly forget all the problems Stern has had in the past (splitting cabinets, anyone?). Every company has its hiccups. I still love my WOZ, but just haven't been into any other theme they've released since. I'd buy another one in a heartbeat.

No reason to troll JJP threads, is what I'm trying to say.

Let’s not forget the pf issues Stern went through. Peaking with GB and major ghosting issues, planking and art chipping and falling apart

Yeah every company has issues and goes through problems. Eventually the ship gets righted.

I’m very happy with ALL my different company pins right now. Keep ‘em coming!!

Toy Story will be a huge seller. So will Godfather

Damn I thought this was mo

They still have not contacted me for the use of my avatar Ice

Please read Yelobird 's post #1289 . I don't get paid. I do get the game. Which even if they were paying me, they'd have to get me one for tech support anyway.

When Jack hired me, the last thing he needed was another salary to pay. And I don't do good with a boss, which if someone signs your paycheck, you have a boss.

I'm happy with this and I believe has served us both well for 8 3/4 years.

Even the internet phone I put in for JJP tech support I pay for.

I just wish it would go on awhile longer so I can keep helping people with their Jersey Jack games.

LTG : )

You are truly a good person. We appreciate your service, but JJP should be paying you, they can afford it. You’re the only good part of their weak service. The laborer is worthy of their hire and paycheck.

Come on Dougie, bringing Stern into this thread that’s all about avoiding JJP, because “they don’t stand behind their product”? Schilling??? The Dogfather is not going to be a huge seller. No one in their right mind wants a slow burn like that title. TS for the kiddies might do okay, if a miracle happens and all JJP PFs get fixed and no mechs on the PFs like the last two offerings.

Could you please try not acting like a child?

We can count on you for a Godfather CE Bill?