Ive only ordered 3 or 4 times from Jeff, but my experience has been very good. His deliveries have arrived faster than any other vendor I’ve ordered parts from. I had an issue with BSD cabinet decals I ordered, and he immediately corrected the problem (again with fast delivery).

Anyway…just saying it’s not all bad. Sounds like you could get a ‘mixed bag’. Considering the limited options we have for parts sourcing, I wouldn’t write him off completely if you need something. I will give him the benefit of the doubt until/unless personal experience teaches me otherwise.

That is exactly what happened to me with the topper. I had no recourse with Ebay as it had been too long waiting for him. Must be stall tactics. It's really disappointing.

Alright, my turn to get burned by Classicarcades quality, or actually my translite got burned. I bought one of the Lost World translites. I don't leave my games on all day, I just turn them on for awhile to play. Maybe a few hours if I have guests. In the interest of maintaining originality, Lost World has incandescent bulbs. I noticed bubbles on the back glass and found small melt spots by the bulbs. I guess my expectations were a little high, but I have had plenty of games with plastic translites using regular bulbs that have never been damaged.

I did email him, not expecting any compensation, but just to let him know my dissatisfaction. He responded saying the translite was "designed for LEDs". Well, I reiterated that my games are not on all day and that there is no mention of "designed for LEDs" or warning saying it should not be used with incandescent bulbs. Maybe there should be, if you are going to advertise the product as a replacement for peeling backglasses (which everyone in this hobby knows is primarily older games using incandescent bulbs)

Thankfully, the melt spots didn't go all the way through, so I have ordered LEDs for the backbox. Buyer beware.

I placed an order for decals and plastics on Monday. I received everything in good condition and quality on Tuesday! Communicating with Jeff has been easy/straightforward on the 5 or 6 orders I’ve placed with him. Zero complaints. FWIW, I bought a couple sets of decals from him and my BSDs (purchased a while ago) maybe seemed a little thin (didn’t have that impression on other decals, but maybe they were all the same) …but we installed the BSD decals carefully and they turned out great.

I understand others have different experience with this vendor, and I can’t speak to that. I’m only sharing positive facts/experience I have with this seller. For new potential buyers, I cannot support the “avoid at all cost” perspective. Consider the positives along with the negatives and make your purchase decisions.

I will purchase from them again.

I ordered some bad cats cab decals a few years back. One side of the decal was printed inversely. And of course, I didn't realize it until I was about to attach them. I gulped, as i knew i heard some things about dealing with CA.

I emailed Jeff. The emails weren't super fast in response, but it totally wasn't bad, and he made good on the decals fast without any issue.

I had a great experience and the decals turned out fantastic.

None of the "good" experiences are excuses for the flat out fraud he has committed on other customers. All of you posting about great product/seller will be back here posting about your bad experiences someday.

15 years ago (!!!) I had a friend of mine do a test with CA's 'unbreakable' acrylic fender washers. You can guess the result...

PSST. Sometimes people will even post multiiple times in the same thread defending a seller with terrible quality, communication, and business practices. It's like they are trying to balance out the bad experiences being related here in a way that isn't proportional to their limited experience.

E.g., https://pinside.com/pinball/forum/topic/avoid-ebay-seller-classicarcades?tu=curban

...there's no secret. I was updating because I was really, really pleased and impressed receiving goods within 24 hrs of ordering yesterday and wanted to give a positive shout-out. I probably only live 100 miles away, but 24hrs is still a nice surprise. I have no relationship with vendor...I met him at a show for five minutes. My order yesterday was STTNG decals and sling plastics. Maybe they're easy things to get right; anyway both are good.

Yes, I can only speak from my limited experience. It's not proportional to the bad experiences shown on Pinside...but let's face it, Pinside isn't the happiest place on earth (I think it's either Finland or Disney World). I guess I did feel compelled to say something positive in the face of all this negativity about the business. Obviously, he wouldn't still be in business if he gave every customer a bad experience...so i can't be the only satisfied customer.

Anyway...lesson learned...say something nice and get wrath of pinside...I'll keep whatever positivity I have to myself from now on! (no I won't; you will never snub by niceness!!!!...really,theres not that much of it to begin with...my closest friend actually teases me as Mr Negativity, but he's never used Pinside as a barometer!!!).

Cheers everyone. Everyone get back to what you were doing!

One would normally think that if there are a high number of complaints about a parts maker and/or their parts, that it's likely there are some problems there. For example, it's been posted many times before that his playfield overlays have alignment issues with insert lenses and playfield holes. Actually I don't think ANYONE has ever posted that a Classic Arcades playfield overlay lines up perfectly. Someone may now reply here that one 'pretty much' lines up, but any issues with those or any CA products have pretty much never been corrected. I am glad, though, that your items are good and that you are blessed with the miracle of one-day USPS(?) delivery.

There is a fairly high number (in my estimation) of dissatisfaction of this business that I am sure goes unreported for several reasons. One is because in a lot of the older games that need parts, decals etc. there really isn't a choice of where to get these items. If you are looking to replace or repair something that is badly damaged, sometimes a part that is less than perfect, or the wrong colors for example, is better than what you have. So you suck it up and just accept it for what it is. There is a portion of these sales that even though not satisfied, keep the business profits rolling in. For some us even though we know the part we just received had a problem, we might still roll the dice and buy the next time from this business simply because that's all that is available out there.

I bought a few pieces for a Scared Stiff from this seller on eBay.

The quality of the parts I received are so far off from the originals that I doubt I'll use them. (well maybe I'll use one of them because one of my original backglass plastics is shattered beyond saving) Anyway, not worth arguing about. Lesson learned.

Forgive me if my terminology is incorrect but I'm talking about muddy screen prints lacking crispness on the details and screen-printed images not properly aligned on plastics.

Exactly, among other things. As I mentioned above, he's been cranking out this stuff for over 15 years. You'd think he'd get better at it just by the sheer number of sales he's had over that time. WTF?!? He's not blind, he knows how to operate whatever equipment he uses to make parts. Rather than striving for perfection I guess he just sits there and says "That's good enough...", which is NOT the kind of person PPS should license to make parts. CPR has had some bloops over the decades, but they're light years ahead of the level classic arcades is operating at. It's really a dumbfounding situation, isn't it?
If there's a reset button to have all parts licenses re-approved PPS needs to stomp on it.

PPS does not care.

True. Based on their actions (and lack thereof) it's apparent that PPS does not care one bit about subpar quality Williams pinball replacement parts.

You're right. I was very unhappy being sent a broken part and never getting a replacement at promised. Only difference for me is I paid for it to be shipped to Australia. Very costly, broken plastic that he said was being sent again. Lies from Jeff.

It really makes me sick on these threads where companies are known for ripping people off that people will still enable them to continue doing the same thing. Oh I got my stuff and I'm happy so I don't care that countless others are getting scammed. Seriously, you should be ashamed of yourselves. Just order parts from MAD Amusements next time and go full scumbag.

If Ahhh, Errrr and Ummm were proper speech, Rick @ P.P.S. would be a master of their usage.

I guess I offended the ebay seller Classicarcades. I asked him if he could do a lower price on a product, he said "he would lose money if so, so no". I replied that "mine wasn't bad enough to be spending the full price for a new one, so I'll have to pass, thank you for considering." And now I'm blocked from buying from him what in the heck? Seems off to me

Based on the reported quality of some of his items, you might be lucky.

Well, I'm now unblocked. So he saw my comment here or finally saw my message on ebay where I offered an apology for offending him which I didn't mean to do. I have purchased from him before without issue. Glad I'm unblocked. He does have some things I want.

Anyone gotten an Addams Fam "Mansion" decal recently? Good or avoid?

Most repro part sellers are not a 50/50 chance of getting shit product.
We all wish you continued good luck.

I just tried to purchase from him, and also found out that I have been blocked.
I have no clue as why. I have not bought anything in years from them.
I am looking for CC side art and PPS is out of stock after waiting 2 weeks for them to say they were out. So I was going to get them from classic arcade, but no luck as I am blocked.
So now I am in search mode.

You can always have a friend order them for you.

It’s hit or miss with him, honestly.
I bought fish tales sling shot plastics from him that were garbage.
I bought a large Elvira lower decal because of severe wear above the flippers, and it was excellent and spot on.

I tried to buy a similar T2 decal from him years ago, only to be strung along for weeks and he never did produce it.

Communication with him is again, hit or miss.