We unboxed a brand new Avengers Infinity Quest Premium yesterday morning. We played a game on .91 code and then updated to .92. After a few games we started noticing issues with the Portal lock subway.

The first issue seems that the ball right before the VUK is not getting enough momentum to roll from the far right finger to the VUK. The finger drops, but the ball stays put. Seems like it's in a rut or stuck on something in the subway. A nudge will knock it loose and move it to the VUK. This doesn't seem to be an issue with the game being level. We have the rear legs of the game as high up as possible. The front legs are as low as possible. We even tried to introduce a little lean towards the VUK. None of this really seems to make any difference.

Video
https://www.facebook.com/Dazz2/videos/10158849482414362

This issue seems to be related to the next one as well. This causes 2 balls to get stuck on the last finger and when it drops and the ball eventually unlodges it jumps both to the playfield.

The second issue seems like it could be code related... After one player ends their ball, but has balls locked in the portal, next player plays and locks ball. It doesn't seem to move the balls to the next lock position. This causes multiple balls to get stuck on the same Opto/finger position. The ball search does not seem to catch this and never drops the fingers. We have tested the Optos as well as the finger coil and everything works as it should.

Any suggestions on how to fix this would be greatly appreciated.

Thanks for the info. Wasn’t aware of those threads. Does running it virtually keep the spinner from opening? Or just disables the mech in the Subway? Sortta like the under spinner shot.