Quoted from xyntec:already did Distributor says it is going to take a while though, he apparently ordered them more than a month ago already and nothing so far. So I took the complete assembly out, then I can at least play. Have to say I don't really mind it too much right now, I don't have to wait all the time and it doesn't make the clunky sound of the walking mechanism all the time. It will remember the portal locks anyway.
Strange enough even with the mechanism out, sometimes the ball still just stops before the end of the subway (just lies there in the end of the slit in the plastic) so it doesn't roll into the vuk. (It did this before when there was already a ball in the vuk and the second also was released from the subway because there would be no momentum)
But if the tilt is not set too sensitive, I can give it a bump and it will roll further. Checked the plastic but it doesn't seem to have a sharp edge or anything.
Having same issue except ball search doesn't even move the ball sometimes. Yesterday, had it happen, ball search wouldn't even cycle, acted like it didn't even realize the balls weren't in play. Then after a minute or what felt like minutes, the ball kicked out. Also, the subway light wasn't lit up for the ball that should be getting kicked up. There were two balls, the middle #2 ball had it's respective portal light on but the #1 light wasn't lit and the ball was sitting there. I was lifting up on the machine to try and move the ball to see if that would trigger a release and the ball would move a little and could see the light "flicker" but once it came to a rest, light off. After a minute or two of this, the ball just kicked out and back in play. Very strange. Just getting caught up on this thread/issue so any insights are appreciated. A cool pin but sucks when your flow is wrecked when balls get stuck.