Quoted from Manic:
I'd like them ALL to up their game and send out a quality product or at least fully stand behind it. I don't want to have to rely on the "benevolence" of a company to make me happy. I'd hate to hear what so many heard when they called about their faded PF... "falls within specs". Now *that* is something no unhappy customer wants to hear.
You have a good point but I don't think the whole "this company may be bad but this other one is worse" really inspires much confidence for the new buyer.
I'm not saying one company is bad but the other is worse, rather, these companies are reasonably good overall, though inevitable smaller issues pop up (which are addressed). It's a few people that latch onto the smaller issues and freak out, over and over, and over and over and over and over. Total broken record stuff.
It would be great to get PERFECT pinball games, but life isn't perfect and, like it or not, minor pinball issues happen consistently and universally. Look at all the recent releases, including GB, BM66, TWD, GOT, WOZ and TH, FT, TBL, etc (all had various minor issues). I see a pattern... that pretty much every new pinball release has had some minor issues, and consistently so. And frankly most all of those recent releases had more issues that MMR.
I do keep the major Stern playfield issues of large-scale ghosting and chipping (on a small number of pins) separate as that is not minor, but as expected they are fixing that with full replacements. And they should as it isn't a minor issue of faded ink on some inserts.
If anyone wants perfection, buy a known low play resale pin and skip the minor issues that may appear with NIB pins.
I've had great NIB experiences, including both Stern and PPS/CGC. I'd buy NIB from most every manufacturer, though I try to make an effort to buy later production run NIB machines. Let the early adopters find the inevitable issues and the manufacturers fix it. Frankly, PPS/CGC have the advantage of rebuilding a known product and these games have had even less issues than "new" new games.
In the end, the PPS/CGC experience is frankly no different than Stern, JJP, DP, Heighway, etc. People can do whatever they want, but at least be consistent about it.
And yes, Drewblood is full of toxic hypocrisy. He flushed his rep down the toilet and his insert story has to be seen to be believed.