Quoted from LTG:
Because according to psivo's post, it happened right away. He tried a new coil ( no idea if CGC sent one or he had one ) then psivo hoped the 2.0 PIC would fix it. No mention in there in letting CGC know what was going on, so they could send a new driver board. I'm sure CGC never knew about hoping the the 2.0 PIC might fix it part, they would have informed him no.
If he opens a ticket, or adds to an existing ticket, they'll get him what he needs.
LTG : )
Thanks everyone again. Just some quick background because I believe when we DID reach out to CGC, they were very responsive and sent us anything we needed quite quickly (PIC and now the new Solenoid board).
I purchased the brand new pin through a local distributor in the Bay Area whom I have worked with for years with my other pins. He found the AFMr #747 elsewhere, purchased it for me, and had it shipped to my house. After that, we had the issues I outlined. BTW, as soon as we powered up the pin out of the box, the paddle energized and blew the fuse. After I learned all these details, I checked and the flipper was still set to "Default". The Topper also had issues but the new PIC fixed that. Given the flipper was always set to Default, I wonder if there was a Transistor issue already with my unit and/or something fried on that Solenoid board.
He worked with his contact to get it working (not directly with CGC but was told they were taking input from CGC). I don't want to guess "who said what to whom" but according to my contact, when he was told to open up a ticket with CGC, they responded immediately and sent out the items he requested. He was very impressed by their customer service.
New board should be here this week. I hope this pin will be up and operational by this weekend! On a side note, my contact still has 2 brand new units in a box (he purchased previously) so he also learned a lot! He going to make sure NOTHING is powered on until the PIC chips are replaced.