Anybody's topper not working? Brought AFM LE home a week ago and the topper is not fully functioning. His eyes light up and the front light stays on but no further lighting or interactivity. Yes, I immediately opened a support ticket, but so far its been little more than requesting I check that the pins are seated and that it's turned on in the menu. There are only so many ways I can seat and re-seat the same connectors. Has anybody else had a similar issue?

Also new out of the box the cabinet directly behind the glass channel / under the back box is flaking. Note flakes of paint on the playfield glass in this image.

Topper front light (resized).JPG

Flaking Paint behind glass channel (resized).JPG

Yup, tried that on day one after obsessively evaluating the connectors and unplugging, removing/reattaching topper and plugging back in a few times.

Have you had any change with J109? My topper remains the same with J109 plugged in or unplugged from the solenoid board. Also changed out fuses on topper & solenoid boards but no change there.

I mentioned this in the same support ticket with my non-functioning topper. They did not bring this up. And there have been no further updates on the ticket since Thursday.

Ugh! Well at least its a little comforting that there's another out there.
Hope we get this sorted out soon, its starting to turn me off the idea of buying NIB pins.

Yeah, I have no doubt that CGC will get it all worked out in the end, but for the moment it's super frustrating!
There's plenty of posts on issues from just about all manufacturers and there's a lot of parts going into these things and totally understandable that things will need to be adjusted and setup by the end user but AFM LE is supposed to be *the* machine that is perfect out of box.

Lloyd, posted again on my ticket right after you posted this. Last time I've heard back from anybody on my ticket is now over a week ago.