The chipping aids in creating a beautiful patina. This only serves to enhance the overall "artistic character" of your new pinball machine.

Douggie, please feel free to use these lines.

Would love a resolution but they arent doing anything so that is resolution for them not for me. That is why people are upset. You would be upset if our positions were switched.

Id be happy with a fair price on a new playfield. Then I’d play the heck out of mine and swap the playfield sometime in the future. I like working on them almost as much as playing them

Hi guys. My LE no. 888 arrived today. Anyone know what these are for?

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I guess I must be one of the lucky few who received a VERY nice AFMr SE and is very very happy. I had one issue and is was resolved in three days. I received my new PIC in three days.

I am not, by any means, complacent or naeive. I manage over 500 pinball machines at the Museum of Pinball and know the ins-n-outs of old and new. I feel very fortunate to have purchased a AFMr SE with no issues. I think I have about 600 plays now (maybe low in respective to yours).

Am I one of the lucky ones or are disappointed buyers louder than than us who are happy?

I am hoping, for the hobby, that CGC continue to produce remakes of the quality expected by the buyers (and equal to the SE I purchased).

Your colors look great to. They are what Wacky states. Congratulations!

I’ll chime in. I’ve had a few issues with my LE and Doug has resolved them to my satisfaction. Somebody put a vote on this thread (owners only): “are you satisfied with your purchase overall?”

I’d vote yes so far.

Newer games are always Higher in ratings on pinside. Time and over 600 posts is the real rating. Not even registering on the other top pinball lists.

Glad to hear. Interesting no one is posting that they have had zero issues. I have more new in the box games with zero adjustments and problems than I have had games with issues. Playing perfect right out of the box is high quality control.

Off topic but my MMrLE played perfectly right out of the box. Afmr was playable but super skillshot (launch) problem happened sometimes. Still very fun to play.

Two brass screws on top of lockdown bar receiver raise or lower the lever that locks the lockdown bar in place. A little adjusting should help.

LTG : )

In summation:

If you experience small (inexpensive) problems such as cracked plastics CGC will take care of you.

If you are experiencing more significant (expensive) problems such as playfield or cabinet issues, CGC's warranty is worthless.

If you have your heart set on a CGC machine make certain you pay with a credit card so that you will be able to file a chargeback if necessary. Unfortunately, based upon the findings in this thread, you will have no other recourse with CGC.

Happy Flipping!

I had forgotten why I ignored the previous poster so I took him off the ignored list. Now I remember. So negative and condescending.

K, That's actually what I did (full upright, resting on the back box) when I lifted it up to bend the bracket. I can't for the life of me see the notch (looking at the real board not the picture). Ah, well. Sounds like it's more trouble than it's worth anyway.

Do I need to get this kit?
http://www.passionforpinball.com/AFM-thin/afm_thin.htm

I see my playfield already has some kind of thin plastic protection around most of the problem areas the ball grazes.

Hope it helps Cliff is a guy who makes a great product.
http://www.passionforpinball.com

Reminder it is against pinside conduct to attack another member. He is expressing his view as are you. Ironically this is an Attack From Mars thread.

Yes get that. Make sure to state it is for a AFM remake. The thin film is Mylar. Leave that to.

You are probably right. I likely crossed a line. Apologies

Honest question though: Isn’t Doug from CGC a member of pinside? He’s gotten a lot of legit criticism here, but also a whole lot of “attacks” (name calling, etc).

In fairness, it appears that CGC's policies have placed Doug in a no-win situation.

LTG : )

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I agree. According to the article he is VP of Business Development. I have a few companies and the VP is not the top of the corporate ladder. He is in a tough place just doing his job.

Fellow posters all just want an industry standard warranty on a $8000 game. The customers are not dumb. If they start covering large issues things will change and people will be posting praises.

First offering a warranty extension. If that doesn’t work then offering a reduced rate for a replacement part that should be covered under warranty. If that does not work then offering a replacement but can’t disclose it. That isn’t good business practice. The other manufactures don’t do these games.

The key here is only buy new if you can look at the game first. If you have a major issue your dealer is the only way you get anything currently. You need a strong and large dealer. If the manufacture makes the dealer mad they stop buying games or drop carrying the manufacture. The manufacture will always take care of the dealer in the end. Why not just take care of the customers first if you are the manufacture. That is business 101.

http://www.pinballnews.com/learn/churchill/index.html

For those who haven't sought refuge in their response from Doug, just know that your stories have already cost them hundreds of thousands of dollars in potential, and actual sales. This thread has changed the minds of at least a few dozen people who have skin in the game.

It's so sad. I really wanted this to work out. Mostly, I wanted them to kick sterns ass!

Well said. If it was only a handful of issues they would have replaced. It is much larger and they don’t want to honor it. I to was cheering CGC on. On my MMR le I was happy and did not believe the issues others were having. Now I know first hand. Can’t believe the excuses of “Artistic Characteristic.” In today’s enviroment social media is powerful for growing new products and to report less than acceptable results. Happy pinball and we will all move on to other topics in time.

I understand the frustration if you got a wrong color playfield.
That would not set correctly with me either.

That said our game is in perfect shape and has played great since day one. Did not even have the ball shooting around Super Skill shot issue.
In fact the only issue we had with the game was that they packed in the wrong color legs with it. We got Silver legs with our green game.
However after opening a ticket, our green power coated legs were in the mail the next day.
Very happy with this game and cant wait to see Monster Bash.

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That is good to hear except for the wrong legs. They just need a good set of standard operating proceedures to eliminate these things to get high quality control.

Now that is a score

I haven't even broke 10B after putting that up, game regularly slaps me around.

Love this game # 556

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It is simply disappointing for the buyers who are suffering with these maladies, the potential buyers who caught wind of what is supposedly standard operating procedure and pinball as a whole.

Hopefully, there can be a change of heart.

Nice Play field! Just goes to show ya, they can produce a nice play field and have.

LTG

I see a technical question posted on here and I wait with anticipation with a answer from you. Thanks for taking the time and helping us novices, it's people like you that make me enjoy pins even more

Yeah isn’t that pinball for you.

After reading all this, think I will look for an original MB...

Off topic:
Smart man. Prices have dropped greatly and can get for $8000 to $8500 with no waiting. The ball beats that game. The drac trac and mosh pit had enough challenges in the original can’t imagine the new clearcoats with the softer wood. A must though for a color dmd. Find a great original or a perfect restore.

I would like to thank everyone that has shared their experiences in this thread. I've lurked in the background devastated while I've watched everyone describe their issues from the flipper problem to the playfield issues. Not only did I sell my original AFM in anticipation of buying my 1st NIB LE but I also recently let my CCC go in a trade because I planned on buying the remake one day. Is there an award for the dumbest move in pinball?

When I 1st saw my friend Pete's AFMLE I was blown away and decided that night I would offer up my AFM for sale. I had the money in hand to pick up the game but this thread kept unfolding and kept me on the sideline. Then Pete told me his playfield has the planking as well and that killed it for me. Congrats to those of you who were lucky enough to score a game without issues. If CGC will not stand by their product and replace the wrong colors and planking playfields they will not be getting my money for both AFM and CC when made.

A Great Post Thank you for sharing! And again the reason for posting here is to bring notoriety to the inaction on the more complex issues. We all want to believe that CGC will evolve into a great company to do business with in future.

His game has planking?!

I think it's technically just "ribbed" from the drum sanding operation.

Pete described his as ribbed.

You have pushed the credit card idea several times in this thread. I'm curious, have *you* ever reversed an 8k pinball purchase CC charge?

snaroff

Ribbed or planking who knows. All I know they are splitting more and looks like crap!

Someone in the thread said the ribbed can eventually progress to splitting.

I'll be buying a new pin in the next month or two and had settled on an AFMr SE or LE, but after reading through this thread I'm rethinking that plan. I understand that any machine with so many moving parts will often need some tuning or small fixes early on, but there are enough major concerns that they've kind of taken over the conversation. Those with issues are generally the most vocal, but there's a major difference in overall tone between this thread and similar "owners" threads that have me looking elsewhere for my next purchase.

I appreciate everybody sharing their experiences, both good and bad, with this table.

Thanks Man for your input!

Can't say I blame you. Sucks though as the game is really awesome, IF you get one without major issues. One idea would be to find a slightly used one or a dealer that has a floor model that you can inspect. It may even be possible to get a dealer to unbox one before you take it given the concerns that have popped up. For the record, my table and the few that I have seen have NOT had any of the troubling PF issues. Good Luck!

No, I have never filed a chargeback on an 8K pinball machine.

I have filed a chargeback on a 12K oven that never worked properly from the day it was installed. No matter how many technicians the manufacturer sent to my home, they could never get it to operate properly. I was told the performance we were experiencing with the oven was as good as it was going to get and there was nothing else that could be done. Within 2 weeks of the chargeback, the manufacturer picked up the oven from my home and a refund was issued.

I think that is a great idea. If you're close to dealership, get game shipped to them and then have it setup to give it a full inspection before taking it home. I will do this for MBr.