As I mentioned above, after posting here I reached out to CGC directly via their website. In no time at all Doug Skor, VP of CGC replied asking me to call him directly to discuss. I did call him and we had a very good conversation. I can tell he takes his business seriously, takes great pride in CGC, and puts a lot of confidence in their product. He earned my respect and business in the way he handled himself and my concerns. So I felt it necessary to adjust my expectations.
From the responses here and after talking with him (I let him know I would reference our call here) I have learned these things:
- CGC (and other manufacturers I am sure) expect it might take 2 hours to dial in your NIB pinball to your environment and even to get it to your personal liking.
- Pinball systems are designed and made to be tweaked to accommodate the variety of worldwide environments they are put in.
- Pinball systems are designed and made to be tweaked to accommodate the variety of players playing them.
- Those who are tweaking things like the alignment of flippers and plungers are more often players at a level that have a reason to demand more from their pins than I, or most casual players, probably will, and likewise expect to tweak accordingly.
- Not all owners are posters on this forum
- CGC takes issues and comments seriously and wants to provide a remarkable pinball experience
- Pinside is a great forum of great users (ok, I threw that last in)
There is much greater detail I could go into but I think this sums up the core points. And I know there are always exceptions. I still look forward to my LE and accept it may take some tweaking at first to make it all it can be based on the nature of the hobby and my current skills. While some may still disagree, I now feel that is fair based on my current understanding.
I am glad to see more posters saying how great theirs was out of the box but for those that it wasn't that way, I hope this helps.
Thanks for reading!