We purchased a NGG pin a few weeks ago and have been enjoying it! Since we've been playing it , we've come across an issue that has happened a few times. A ball will drop off the upper play field and become trapped up on the slam ramp mechanism, and then will jam there when the ramp goes up and down. Sometimes it gets free, but I usually pull the glass to get it out of there. I see where Williams had a "Ball Hang-up Repair Kit" that addressed this issue along with others. My machine was not modded with this and I haven't been able to come across any pictures on what the pieces may have looked like. Any info others may have on this problem is appreciated! Or maybe I just need to zip tie a Caddyshack cart next to the slam ramp!! Thanks.

Thanks for all the info, guys! I've ordered a kit to stop the issue (of course it hasn't happened again since I put up this post!), some new rubber, bulbs, and cleaning supplies. Hopefully she should be spotless and in tip-top shape in another week or so!

Does anyone know how to reset the "Hole in One Champion' score and initials? I swapped in a 1.3 ver ROM chip awhile ago and had that reset everything back to factory specs. I've since put the settings were I want them, but I have not seen a way to reset or erase the 'Hole' display. Looking through all the adjustment pages on the machine or manual didn't reveal anything that would seem to do the trick. Thanks for the help!

I got around to doing the reset of the batteries and found out I still have the same display of '3 LFT' for the HIOC score, which must be the factory default setting (I guess LFT is the initials for someone on the production team?). Anyways, it was worth a shot and now I get to set some new high scores again!!

Welcome to the forums!

I'm looking to replace the back box decals on my NGG. Does anyone know of a place that just sells specific decals without having to buy a whole set or has some back box decals that they don't plan on using? Obviously willing to purchase them from you if available, just trying to avoid buying more decals than I'll probably need for the job. Thanks!