Yay! Just placed an order for mine with BBO.

I have two questions:

1. Is this table really 250 pounds like the OP mentioned? (I'm asking because BBO's site shows it's 66 pounds. That's a pretty big freaking difference.)
2. This isn't a video game, nor is it pinball. So how do I explain to my wife what this is when it arrives? A "coffee table"?

Oh boy. I can just imagine the bickering as I load this on my dolly and she helps me move it upstairs.

"What IS this? Did you buy another pinball machine???"

"I said... it's... a... COFFEE TABLE!!!"

Just downloaded the owners' manual and it states 154.3 pounds. So I'm curious - does anyone know if its flat underneath its four corners? I might be needing to add some carpet sliders to move it out of the way when more floor space is needed.

Mine just arrived and I'm starting to realize this isn't going to be easy. Needs to go upstairs and then make a sharp turn down a hallway. Originally planned on strapping the box to a dolly. Except after cutting the straps off the pallet I realized the box has a false bottom. So I'm not sure about transporting this in its box. Anyone have suggestions on how to move this? Is it safe to carry and stand up vertically? Is it OK to tilt it so its resting on its side?
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Thanks for that suggestion. So you removed the glass from yours? I know this is supposed to come with a suction cup thing but wasn't sure how easy it was to pry off.

EDIT: OK I see the glass is just lying flat on top and could have easily been damaged. Really glad you mentioned that now!

Well mission accomplished getting it upstairs. I definitely feel it's harder to move than a typical pin. Have been playing it for two days and now I'm having some mechanical trouble.

Has anyone else experienced this?

Photo 1 is taken right after we heard an awful clanking metallic collision sound on the player 2 side. I powered off the machine and took this picture where you can see the paddle is now crooked and touching the ball.

I powered the game back on and it seemed to reset. Then came that same awful clanking metallic collision sound on the player 1 side. When that happened, the ball began reacting like it was attached to my paddle just before serving. (It moved left and right with my paddle like it should before hitting the orange button, but - as you can see in photo 2 - it was nowhere near my paddle anymore.)

Powered off and restarted again. Things seemed to reset. Played an 11-point game with no incident.

Then in the middle of the next game - same sound, and ball went flying into the side where it stayed. (Photo 3.) I've now shut off the game for good until I know what's happening.

This isn't mentioned as a "common problem" in the manual, so is this normal?
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Got it from BBO but haven't reached out to them yet. Figured UNIS might have more insight so I emailed them this morning, but I imagine I won't hear back until Tuesday at the earliest.

Bit of a relief to know it can happen at least. I was kind of wondering how do you know what's the right spot to put the pieces back? Does it need to be exact - or just wherever you feel the magnetic pull through the playfield is close enough?

Also, my best guess was something needs to be calibrated as the magnet for the ball must be colliding into the magnets for the paddles. I assumed a type of calibration was happening when you first start things up - the ball moves to the center, then the game begins. But after three mishaps, one right after another, it doesn't seem to be fixing the issue.

Perhaps it's coincidence, but all of this happened shortly after I changed the default settings from a 5-point to 11-point game. (Is my table losing its calibration if a game goes on for too long?)

Thanks for the contact

So I hate publicly saying I fixed something, because that usually means it comes right back - but I think I fixed it. Got a call today from Dago at UNIS while I was at work so we couldn't talk long, but he suggested I try the steps outlined in the manual for tightening the belts. Just thought I would share some photos as I bumbled through this...

Before removing the square frame you will need to unplug the LED lights. The plug for these is accessed under the player 1 control panel. It's a little difficult to see in the manual, so I included another photo. (Access it in player 1's left corner after removing the player 1 control panel.)

So as illustrated in the manual, there are five different spots where you can screw on one of two adjust plates (these are included as extras in a small box shipped under the table). I'm not sure why only two extra plates are provided if there are five spots. I'm also not sure why only one set of screws are provided as it makes the other plate rather useless when there are no screws for it. And I'm definitely not sure why one plate is plate A and another is plate B with separate part numbers when they both look identical! Anyways, the next three photos show red circles for potential spots to attach the plates.

Photo #5 shows where I attached the plate first. (EDIT: I found out later I installed the pin upside down in the photo. Make sure the pin is facing DOWN to press into the belt.) Like I said, with five potential spots to choose from, this was a pure guess. So I decided to play a game with the hood up, so to speak, to see if there were any issues.

Before starting a game like this, I recommend securing the cable used for the table's scoreboard so it doesn't get damaged by all the moving parts inside. (Photo 6.)

Things seemed fine for about three games, then I heard that awful sound I had heard before. It happened a few more times but it didn't look like things were actually colliding with each other. It just looked like maybe one of the belts was briefly coming off one of the wheels, and then the mechanism sliding back and forth shakes loudly as it briefly gets off track.

So I removed the adjust plate (remember - I only have one set of screws!) and retightened it in photo 7 on a track close to the player 1 side which I thought could be the culprit. (EDIT: Again - it's upside down in the photo. Make sure the pin is facing DOWN.) That might have been all there was to do. I played well over a dozen games after that (with the playfield still removed) and never had another incident.

The paddle/ball pieces are easy enough to put back in their spots as the magnets grip them instantly. I did notice however each piece has a side marked with a line on it. Wasn't sure if there was a particular side this should be facing and didn't notice it before I removed them. I first tried it with the line facing away from me and the ball hit the paddle and sent it flying across the playfield! Switched it around so the line was facing toward me and it didn't happen again, so hopefully that was the problem.

My only other question is how quiet should the movement mechanism be with the glass on? I can definitely hear machinery whizzing back and forth like a giant printer. I assume that's normal as it has always been like that, but I'm curious if this is the same experience as with others.
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Dago called me again today from UNIS to see how things were going. He explained to me that the one extra set of screws were for either adjust plate A or adjust plate B. The two plates are indeed different. They each have a pin in the center that's supposed to be facing down to press into the belt (my photos above show the pin facing the wrong way ) and plate B's pin is bigger. He recommended I first try it with plate A.

He also confirmed what I suspected that the side of the paddle with the line should be facing the player. The ball sides with the line should be facing to the sides of the playfield.

Also - the machine is by no means supposed to be whisper quiet so he did confirm the noise was normal.

Hopefully all of this did indeed fix the problem. Just to be safe I think I'm going to order more adjust plates and screws.

Dago even called me again today to make sure my PONG was still running smooth. (Which it is.) I was curious about the playfield material and he said it's actually glass. (Looks like black metal unless you hold it up to a light, then you notice you can see right through it.)

Has anyone tried cleaning it? Is glass cleaner a good idea? (I'm thinking something like Sparkle, but I don't want to apply any chemical that may damage it.) So far I've only used a dry microfiber cloth, but it's gotten a bit dirty since all the disassembly/assembly and could use a wipe down.