Quoted from NorCalRealtor:
Their new customer service person just took over your case this week, right? No excuse for the last guy ignoring you, but they are ready to ship you a replacement game now. I verified this personally with the owner this morning.
However, if you already filed a charge back I don't think they can ship it. They can't eat the cost of 2 units.
Once again, sorry you received a damaged game.
Not asking them to absorb it. I just haven’t heard from her. So they either need to accept the charge back or refund me and pickup game or get me new one. Happy for any of those options. Just right now I have no working game and don’t have my money either.