Quoted from egyptrus:

Clay, I did use the info email address and received no response, which is why I tried the other one. A simple, "sorry dude, haven't made that one before and I'm not doing it just for you" would suffice. With no response at all I can't be sure it actually got to anyone.

This is from the bgresto website "The advantage to this service is in the case of rare games. That is, we do “one off” restorations. " No you don't...
Granted, what I asked for isn't for a pinball machine but the process would be the same. Gary Conway has a reproduction glass for the game I have but I've seen you respond on other threads saying that your process is superior and produces a better glass. Based on other threads, it seemed that the price to have it done would be around what Gary charges so I figured I'd try to get the higher quality replacement. Apparently, you'd rather not have my business, and I'm ok with that.
Dave