Anyone had thier WOZ restart in the middle of a game?

(Topic ID: 73675)

Anyone had thier WOZ restart in the middle of a game?


By wishiwas

5 years ago



Topic Stats

  • 15 posts
  • 7 Pinsiders participating
  • Latest reply 4 years ago by dnaman
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#1 5 years ago

I had this happen yesterday once but never thought twice about it, but today it did the same thing.
Ball 2 drained then the machine kind of "froze" then went blank and restarted.
I am running 1.23. As I type this I'm download 1.24.

#2 5 years ago
Quoted from wishiwas:

I had this happen yesterday once but never thought twice about it, but today it did the same thing.
Ball 2 drained then the machine kind of "froze" then went blank and restarted.
I am running 1.23. As I type this I'm download 1.24.

Chances are it was the crystal ball disconnect issue. That is fixed in 1.24 we believe.

#3 5 years ago

Thanks Pinchroma, I will keep my fingers crossed. 9 mins left to download.

#4 5 years ago

I am sad to report, it did it again with ver. 1.24
The first time it did it I using 1.23, we were in the middle of a 2 player game and it just froze everything (you could see it was still powered on at the moment) then it restarted. I did notice once in a while the crystal ball would only show text.
The second time (still using 1.23) it just froze after the last ball drain on ball 3, then restarted.
This time, I just installed 1.24, we were playing our first game, we drained ball 3 on player 2, and it did the same.
We proceeded to play another game and this time we saw the crystal ball only displayed text a bunch of times.
Any ideas?

#5 5 years ago

I see in another thread that the problem may have been resolved by reformatting their thumb drive (fat32) and reinstalling their os.
I know my thumb drive is formatted Fat32 but I will try downloading a fresh copy and reformatting my thumb drive as well.

#6 5 years ago

I've seen this happen during league play on location and it just stayed powered on but the LCD went to a blue screen with a bit of code/text and then went to the attract mode. Is that also what's happening with yours? Not sure what the problem was or software but will check tomorrow...

#7 5 years ago

I cant say I have seen any blue screen type of issue.
I am downloading 1.24 again and I'm going to try a fresh install.
My 2 cents is I think I have bad PC ram (I'm not sure if the crystal ball display uses the pc ram or not) or maybe even a weak PC power supply. Is it possible this latest update is drawing more power to light the LED's or bumpers etc?
Pinchroma, if I swap out this ram, will I be voiding my warranty in any way?

#8 5 years ago
Quoted from wishiwas:

I cant say I have seen any blue screen type of issue.
I am downloading 1.24 again and I'm going to try a fresh install.
My 2 cents is I think I have bad PC ram (I'm not sure if the crystal ball display uses the pc ram or not) or maybe even a weak PC power supply. Is it possible this latest update is drawing more power to light the LED's or bumpers etc?
Pinchroma, if I swap out this ram, will I be voiding my warranty in any way?

I would recommend opening a ticket and let JJP troubleshoot it and tell you what to do.

#9 5 years ago

Perhaps the PC is crashing and rebooting.

#10 5 years ago
Quoted from wishiwas:

I cant say I have seen any blue screen type of issue.
I am downloading 1.24 again and I'm going to try a fresh install.
My 2 cents is I think I have bad PC ram (I'm not sure if the crystal ball display uses the pc ram or not) or maybe even a weak PC power supply. Is it possible this latest update is drawing more power to light the LED's or bumpers etc?
Pinchroma, if I swap out this ram, will I be voiding my warranty in any way?

If you have extra ddr3 ram sitting around swap it out and give it a shot. Can't hurt anything. If it's a bad stick which does happen I'll gladly get it swapped out for you.

#11 5 years ago
Quoted from Pinchroma:

If you have extra ddr3 ram sitting around swap it out and give it a shot. Can't hurt anything. If it's a bad stick which does happen I'll gladly get it swapped out for you.

Hi Alex,
So I reinstalled 1.24 and everything went smoothly. 22 games in everything was resolved. I just finished game 23, ball drained, witch flew on screen spelling game over then it froze and restarted.
I just got a 4gb stick DDR 3 tonight. I will get it installed and see how that goes.
I will let you know.

#12 5 years ago
Quoted from wishiwas:

Hi Alex,
So I reinstalled 1.24 and everything went smoothly. 22 games in everything was resolved. I just finished game 23, ball drained, witch flew on screen spelling game over then it froze and restarted.
I just got a 4gb stick DDR 3 tonight. I will get it installed and see how that goes.
I will let you know.

Yeah that's definitely hardware. Swap in that memory. If that resolves it I'll send you a new stick out ASAP.

#13 5 years ago

Ram installed. We're giving it a good workout now

10 months later
#14 4 years ago

As I m having the same issue it would be great to know how you resolved it. Many thanks!

#15 4 years ago

I would have to check my error code table but yes our WOZLE has just reset while playing at least 3 times to us since the purchase. From what I recall it is the same error code however.

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