Rare I have damaged stuff but a book is the least often thing I buy from them. I must have Amazon packages show up every other day from them. Hardcore prime user here

And will 2nd customer service, top notch

i can. my brother bought me this for a birthday
https://www.amazon.com/uKeg-Pressurized-Growler-Craft-Beer/dp/B00YR9NUEI/ref=sr_1_3

i had a friend with one, said it was garbage and i didn't have a use for it. At the time (I don't see it mentioned now) it said clearly it was not returnable. My assumption was that's because it has co2 cartridges.. as you can see under "special shipping" that it can only be ground shipped in the first place. Anyways, since i've had good customer experiences with them in the past, i started return process anyway thinking i could perhaps promise to ship ground or something. The sales rep:
1) refunded my brother the $150 (this was the only bad part.. i had to have a conversation with him why i didn't want it)
2) let me keep the item anyway.

I imagine this had something to do with the $ i spend with amazon, but either way.. they ate $150 with me not hassling them at all, just simply asking if there was a way i could return it despite the policy.