So, several months ago, while shopping one of our Iron Maiden pinball machines, we started having problems with a "power distribution board" error. I contacted stern over the email form from their website, and did not get any kind of response. This was right around the time that Chas passed away, once I found out about that, I let it sit for a while, thinking they must be scrambling, since it sounded like his death was quite sudden. Some time later I emailed them again, and got no response. I called on the phone, and got a message telling me that all of their tech support is online for now. So at this point I was frustrated and moved on to some other projects. Eventually, weeks and weeks later, I did get an email response telling me to reinstall software and check pins on the power board. I did this, the problem persisted and I emailed them back looking for more guidance. This was probably some time in november, and I have heard nothing back from them. Filled out another email form on their site last week, because why not? and have heard nothing.

Has anyone else been having issues getting a hold of these guys? I'm not trying to be a pest or a nuisance, but my boss is up my ass about why is this newer pinball sitting in the shop collecting dust.

Yeah, that's what I'm doing. I wasn't sure if they'd work with us on this because we bought it from somewhere else, but it seems like my only recourse.