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  4. » Anyone else get ignored by Stern support? *update got a call!*
(Topic ID: 275805)

Anyone else get ignored by Stern support? *update got a call!*

By cscmtp

3 years ago


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  • 47 posts
  • 32 Pinsiders participating
  • Latest reply 3 years ago by Stosel
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    #44 3 years ago
     
    JCA

    JamesUK

    Pinball Bazaar

    GB Norwich

    5y 38,900 147 3 8

    Pablo is great, very efficient in getting back to you, but seriously. Stern are really poor. I had an issue where my JP2 plastics have gone missing from the postal service in the UK. Can I get replacement plastics just for the lane guides, nope. Do I have to order an ENTIRE SET. Yep. Do I have to go through my distributor, which means finding the part number, getting them to enquire, get a price, have it shipped to them, have it shipped to me.

    Waiting on a new scoop for Deadpool, new post kit for JP2 and just had to replace a flipper mech plate on a JP2 too. Rediculous.

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