I'm going to rant for a few sentences if you'll allow me. I have left messages and sent an email to Stern support about issues with my T-Rex/JP Prem. I think its PITIFUL that a company who's charging what they are for these machines doesn't have the courtesy to call or email back after a customer reaches out needing help. I realize some people have hectic schedules due to covid but its been a full week tomorrow since I first contacted them. No excuse not to get back to a customer after that much time. And this has happened more than once. Rant over.

I had no idea about Chas passing. He was definitely an asset to their team. That probably is a big part of why I haven't heard back in a timely manor. I'm sorry to hear that. But I agree with what iceman44 said, they really need to take some of their increased profits and put it towards QC and support. I'm glad they are doing what they do, but there is definitely room for improvement with support.

Very happy to report I got a call today from Pablo with Stern support and he was great. We think I may have a faulty switch and he's helping me with it. It does sound like email is the best way to get support right now with Covid, as a lot are working from home.

I agree, my first impression was a VERY positive one. He was polite, patient, and very helpful.