Quoted from MMP:
I recently joined VMP to get some of the cool records that I've seen posted here. I am a bit surprised by the slow shipping and slow support response time though. Ordered a sale Slits album about a month ago and it still hasn't shipped. I jumped onto the Run DMC release but that has not shipped either. Can any of you other members please tell me if this is always normal, or normal around the holidays?
Not normal. They just changed over their fulfillment center and ran into a Huge problem. ALL orders shipped were shipping the Item Quantity Squared.
If you ordered 1, fine.
If you ordered 2, they sent 4.
If you ardered 3, they sent 9.
...
It has been a mess over there and Customer Service has been swamped with complaints/problems for the last 3 weeks.
They are usually a great outfit with 24-36 hour resolution of most issues. I'd try contacting Customer Service directly through the website again, they will get back to you and they will resolve your problem. I have never had anything but good luck with them, so I am willing to cut them some slack though.