Would be unfortunate to have any NIB game damaged upon arrival. $900 does seem like a generous offer... Without seeing the damage first hand. And they may have thought since they didn't hear from you in a month, it wasn't that big of a deal to you. Dunno... Just trying to see it from their side.
When looking to purchase my ST... I called Nitro and they seemed content to quote me MAP pricing. Shipping was an additional cost... Drop shipped from Playdium in Toronto to a freight company's warehouse for pickup, which was further away than than the Playdium.
I'm located about 30-40 min from Playdium and had them deliver / setup the machine. I almost broke a sweat watching those guys carry the pin upstairs. Lol
All in all I had a great experience dealing with The Playdium. My next NIB I'll call the usual suspects, but in the end I'm sure I'll be purchasing from The Playdium again.