My hunch is that his Mac is not capable of running a current enough version of iTunes to be able to sync with the new iPhone.
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You do need iTunes if you want a local backup. I believe in maintaining a chain of custody for my data, and so do not back up to iCloud. Further, an iCloud restoration is excruciatingly slow.
Quoted from Sinestro:You can usually hack a Mac to run a version of the macOS to run on slightly older machines.
I used to use a utility called "Wish I Were” to run early betas of the first OS X on my Power Macintosh 9600. Even though the 604e processor was more capable than the early G3s Apple was shipping at the time, the performance was really terrible. The OS just wasn’t optimized for it. Hence the minimum system requirements.
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