Quoted from Haymaker:I think you make some fair points here but "having a nicely built cabinet" is pretty low on my list of things that I commend a pinball company for doing, and it certainly doesn't make up for all the other things Andrew has done (I'm not talking about the D0n situation necessarily either, thats just one more data point) or the other shortcomings of the game(s). Speaking of the cabinet, can we talk about how stupid it is that they put graphics on the inside? I mean...hey....neat I guess, but like can you just not do that and knock some of the BOM savings off the MSRP? Hell, keep the MSRP the same, at least people aren't thinking about how dumb somebody has to be to think thats a selling point. Nobody in the history of pinball wished they had wall to wall to floor printed graphics inside their machine.
Thank you. I mention the cabinet as going down a path like Thunderbirds for example, where we have a cheap cab and cheap buttons and flimsy lockdown bar etc. If one were trying to produce a machine trying to cash out on profits, I would certainly expect to cut corners on this aspect. Instead we have a remarkable cabinet, and a powder coating and armour quality which rivals the best custom jobs out there.
Speaking of the inner cab art, I agree so far as WTF why not skip this and reduce MSRP, this area is prone to dirt and coil dust over time anyway... my thoughts precisely when I heard about it.. but I can't deny it is a nice touch, and something again we see from some of the classic restorations.. going that extra mile these days entails having a really clean cab bottom.
Same with the playfield bar supports. I imagine this is extra bom over industry standard as well.. but can't deny, it's pretty slick when you actually use it in action. I feel like I'd need to go back to 60s Bally to find that kind of added BOM that has been added just for the operator / repair person.
--
I also wanted to say, over the past week I've spent a fair amount of time conversing with both d0n and Andrew.
It's too bad they could not come to an arrangement. I can certainly see where both are coming from, as a consumer who dropped a lot of $, and a small business owner who can only bleed so much $.
If anyone cares, my attempt to be unbiased, and to paraphrase the stories from each:
* The original deal to receive a populated PF was an agreement that D0n would take receipt of a second punny factory, which he would then swap his bad PF into, and then take the second punny to the expo, and sell it there.
My opinion, this is kind of a half-baked idea. It rings true because I don't think anyone could make this up. D0n said this option was a deal and then taken away. Too many missing subjects and details (what-ifs) to determine any sort of contract IMO. Still, I think from here, we can extrapolate that a PF issue was confirmed.
* I personally have been stating that there is an offer to send D0n an unpopulated PF.
In actuality, there are strings attached to this, which would be for D0n to remove all negative comments and actions with regard to the situation.
I understand that both parties believe the damage was caused at the other end. Particularly as at this stage, we have no other evidence of PF / clear issues with punny. To think that a damaged one was sent on purpose, is just as unlikely as to think the customer intentionally or accidentally damaged it. There is no winner here, but the seller needs to decide if they are going to replace it or not.
My opinion, as a business owner, Once you mention or agree to sending a replacement part, you can't put strings on it, or change the agreement if it is rejected as not being good enough. All you can do is provide the optics to the community that you sent the part and this is what you did to support the product. TBH, most pinball people I know would probably agree this is a pretty reasonable support action. At the same time, a customer is allowed to complain and write their feelings about the situation under free speech, and removal of this cannot be part of a agreement.
*** My understanding is at this point, PinballAdventures is pending the credit card dispute, at which point they will follow the proposed resolution. I do kind of wish the PF could just be sent, as the optics are better than the CC company forcing your hand.. but I can respect that they see the process underway, and are just hanging tight.
Anyway.. TLDR; I just wanted a chance to clarify my own incorrect assertions with regard to the unpopulated playfield, I get why D0n rejected it, and is upset. I do hope that he can get help adjusting the game so it can at least play properly. I think we can all empathise with how frustrating it can be when you are pending support or parts or time to get a machine playing properly.. and it just sits taking up room :/