Quoted from rotordave:
Staff is everything in this field. You’d want to train your staff at head office for a year, then offer them a stake in the new branch to keep them on board.
Yes, this is a huge factor and risk. And Nic directly addresses it in the Q&A:
"It's all about hiring the right people. I'm worried that those people are going to be hard to find, and it's going to take more time than we thought to get those offices running the way that we want. Logistically, we can open those offices very easily, fill them full of product, and market them. But being able to provide a high level of service like we do now is going to be challenging.
And the Form C:
"Our future success depends of the availability of qualified pinball technicians in the major markets we service."
It is hard to find people that are qualified and want to work for the wages that are typically paid. One idiot service tech can cost you a ton of time and money.