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(Topic ID: 50354)
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Quoted from Tortelvis:Well, I am relieved to know that it wasn't just me not seeing the waterfall, but I am sad to see this not going well. I hope they can figure out what is not quite right and get it corrected.
Same here, Could not see a thing. even adjusting it forward and backwards. 
Looking forward to the newly reproduced arrival.
BTW is there any new news regarding these?
Thanks
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Hi
Any ideas as to when this will be made?
I sold my original one when you announced your new topper.
So all I have is t he non working one you sent me.
I'm happy to wait a bit longer, but please let us know what is going on.
Thanks
1 month later
Quoted from TwistedPins:Yes we have done refunds for the majority of the people already who have asked for it. At any time if you would like a refund just let us know. It was never our intention to hold onto customer's money.
Thanks for the reply.,
I'm happy to still wait as I sold my Original I had for my machine already.
So no other choice atm lol...
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Quoted from TwistedPins:We will send out replacements to people who still have the original topper that was purchased. As stated earlier the toppers are in production currently and have to go through several vendors. Sorry I will can not give a "firm" date due to not being physically in control of other businesses. They are close though (ie 1-2 months).
How are we looking?
It's been very close to 2 months now
1 week later
Quoted from TwistedPins:We will send out replacements to people who still have the original topper that was purchased. As stated earlier the toppers are in production currently and have to go through several vendors. Sorry I will can not give a "firm" date due to not being physically in control of other businesses. They are close though (ie 1-2 months).
Hmm well it has been 2 months and 3 weeks since you had this responce regarding WW-Foil time frame.
But after many bumps there has been no replys!
Whats the go please?
Why update on pps forum
when he originally opened it here!
Quote (Update as of 10/6
Toppers are done although we are just working out an issue with the adhesive on the back. Issue should be resolved shortly.
As for pricing we are honoring the initial pricing for all customers who bought the original topper. If you did not purchase the original topper then the current pricing structure is on our website. (End Quote)
Why is there a problem now with adhesiver when the original wwtopper he supplied a year ago was fine?
I'm guessing another year to wait.
Quoted from calvin12:People are so freaking whiny. "Gimme info, wait, spoon feed it to me here. Oh no look somewhere at the plafe the distributor is.putting the info, no that would require typing a different web address. Thats too hard. Ill just stay here and whine".
There is no other new info regarding this calvin12!
Other than what I Quoted previously above from TP - Toppers are done although we are just working out an issue with the adhesive on the back. Issue should be resolved shortly.
So why did you even bother to read this thread calvin12 ?
Being your so high and mighty.
TP released their product here first and looked for people to purchase from them, some of us DID.
And now you expect us to chase updated information regarding our already purchased blunder that was sold to us.
P.s After 17 months I think we are entitled to ask and whine as you call it.
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I have emailed a few times, and have never had a return email from them.
I had better get my swapped over topper from them when released!
Have had to wait nearly 1.5 years for this.
Tho a little update from Twistedpins here and there might not have gone a stray from them over the past months would have been great 
.
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Quoted from PPS:i've had minimal contact with Twisted Pins ...
I thought you gave them the ok to produce this Rick, But all they have done is rip people off with your name attached!
I myself have asked for a refund for approx 10 months without a reply fron Travis etc.
Disgrace!!!
Quoted from PPS:sure we approved them to make it, that doesn't mean we control what they do with their customers ... i'm not sure what is going on with not refunding customers -or- giving some details on when the final product would be available ... certainly we are not happy about ...
Hi Rick
Thanks for the reply.
I hope that you are not giving them anymore approval rights with other ramps etc until this gets sorted!
Someone has to lean on them for us..
Quoted from kbliznick:upon initial inspection out of the game, the topper looks good. If you shine some light on it, it still looks good, It's only when you install it and turn on the lights that you see that the waterfall effect is greatly diminished. If you stand about a foot taller the effect is slightly better. Has anybody checked to see if maybe the curvature of the white stand the decal is on is wrong?
The embossed decal foil is no wear near the same as the original stamping.
Reason why it is shit and should never have been allowed to be sold!
And again all we hear is CrIcKeTs
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Quoted from Ericpinballfan:Rick from pps is working with them to.
Do not care myself if he is working with them or not, as there was no help from him regarding our lost $$ with Twisted Pins...
All they care about is lining their own pockets!
Quoted from PPS:Unfortunately, that model is creating casualties as well as there are very few interesting in risking investment in pinball items, especially when you have signups and then people bail almost instantly.
Maybe because they too do not wish to be scammed?
After reading about all this Whitewater Topper Blunder ( He is going to replace non working WW Toppers soon, next month, next year etc etc - Also will refund you if you are unhappy with product - to where no one returns your emails )
Rick - Grow a pair and get Travis to refund US.
Why not Cancel their MMr. But No, you would lose too much $$$$.
Rick you're just as bad as he is!
You stated above that you worked in the backgroung with TP with the WW Topper. But you seem to wipe your hands from the problem that you allowed TP to reproduce these and Sell them to the publick!
Now you too run and hide from it all...............
P.s - Don't let the door smack you in the (_*_) on the way out!
Rick -Planetary Pinball Sales is as bad as Travis - TwistedPins......
Both are very happy to take your money, but if there is a problem with their product or licensed produce produced! They both bury their heads in the sand regarding refunds or help with a replacement!!
Disgrace ...
Many emails sent to deaf ears to Twisted Pin, and only Excuses from Planetary Pinball Sales..
Just wanted to say that I'm very happy to have spoken to Rick at Planetary Pinball Sales just moments ago,
For Rick to go out of his way to call someone from the other side of the Globe and expain the whole process of what
has been going on in the backgound with the WW Topper.
He is still going to trying to help us all in the end to recieve our purchased WW topper's.
Again thanks Rick for the call!
Really appreciated and amazed that someone could take their time to go out of there way to reach you.
Cheers - Pitchfork down, Flame torch out. 
1 month later
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