Quoted from Squizz:
Has anyone received a reply to an email?
I have sent 3 without a reply!
Thinking that this will be my first and last purchase from Twistedpins.
I had the same issue with him last year. sent him a part that he claimed that he would be able to reproduce. no replies (both phone and emails) for close to 5 months. I finally told him to send me back my original part (which I finally received about 6 months later).
I'm not saying that he's a bad guy because I understand that some of these projects are like icebergs, and you don't realize what you're getting into. and the further along you get, the more problems that seem to arise, setting you further behind.
however, in any type of business you definitely need some level of transparency and need to proactively communicate to your customers. secondly, you shouldn't EVER (and I can't stress this enough) take deposits for projects that are not complete. as I've found in this business, there are just too many unknowns. repeatedly missing deadlines that you, yourself have set will eventually come back to bite you in the rear.