(Topic ID: 223382)

American pinball and Pinballstar make pinball great

By jrio101

5 years ago


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  • 454 posts
  • 143 Pinsiders participating
  • Latest reply 5 years ago by PtownPin
  • Topic is favorited by 6 Pinsiders

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#276 5 years ago

I only scanned this thread but am wondering if I got this right:

The 2nd owner of a Houdini with an expired warranty is pissed because AP wouldn't replace a defective board?

I had no idea that warranties transferred to 2nd owners and were extended to people who bitch. Pretty lame to try and make a new company look bad over 95 bucks that isn't even owed to him. I am impressed with how Pinballstar handled it.

#287 5 years ago
Quoted from mcluvin:

Well yeah, technically you are right. But now everyone is very well aware of the 90-day warranty and how they will handle it vs. how Stern and JJP handle it. That's a problem any savvy business owner would gladly pay $95 to make go away.

I have had Stern hook me up after a warranty has expired and declined requests as well. Its all good. We choose to be in a hobby that can be costly and I am by no means a rich guy.

I do think that Stern and JJP probably have more leeway to give out some parts here and there when not warranted more so than a newer company such as AP who is trying establish themselves.

#288 5 years ago
Quoted from Captain-Flint:

I think the overall expectation that a new company such as American Pinball be compared apples to apples with an industry giant like Stern, or even JJP isn't fair. Any new company I am sure is cash strapped as it is, and should really be given some leeway until they really start building a large stable company. Give them time, I am sure that they will have better warranties in the future.

Wrote my post and sent it after you wrote this. My feelings exactly.

#295 5 years ago
Quoted from cpr9999:

AP could have turned this into a very very cheap marketing advantage for $95 bucks.

Yep. I'm going to call Toyota and see if they will do the same for me.

#302 5 years ago
Quoted from cpr9999:

They will help since their electronics are covered for 3 years.

I have a sticky caliper that's out of warranty. I'm sure they'll hook me up if I bitch and moan enough. I'll go on a Toyota forum and try to make them look bad for not giving me something for nothing. I'm sure that they will be understanding even though I am not the original owner and the warranty is expired.

#303 5 years ago

....or wait. I'll just buy it myself since that's the way things work.

#306 5 years ago
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#344 5 years ago
Quoted from pinmister:

, I have not been following Houdini thread. I have lost interest because of the game's geometry

Having a game that is so different is what makes it so fun in my opinion.

#363 5 years ago
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1 week later
#428 5 years ago
Quoted from tacshose:

Agreed, I went from on the fence to totally out. I honestly don’t care what their next games are as I’m not interested. This is their first game, and if they don’t want to work with customers proving they are in this for the long haul, then fine.

Stern would not give me a plastic for one of my games that was out of warranty once. The game was still in production too. No one heard about this because I didn't feel that it was worthy of stating a thread over. Those that find AP unacceptable for not replacing the 95 dollar part and will not buy an AP game because of this, may want to put Stern on their shit list as well. I still bought an Iron Maiden after the fact and I didn't loose any sleep over it. Those of you who are taking this to another level with AP may want to cease buying Stern games as well.

#432 5 years ago
Quoted from mbwalker:

I believe the point was people were making a blanket statement that Stern was covering problems outside of warranty. Strum, from 1st hand experience, said that was not always the case.
Gets back to the comment: "When should a company make a 'good will gesture' and replace outside of the warranty period?" Strum didn't mention rubber wear and tear, it was about broken plastic. That's an important difference. I should add AP includes extra plastics in the goodie bag for just for that occurrence.
Not looking to stir the pot, but plastics not covered on a newer machine falls into the same category as the OP's comments.

Exactly

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