90 days is a joke, some people do not even open up games right after purchase. I think warranty needs to be at least a year on all parts. Stern is successful because of their great warranty service. Service what you sell. I do not see this being good for American pinball, they need to change their policy. More and more people are dumping their Houdini's due to poor design, now people will start dumping them due to poor customer service. I want to support a new upcoming pinball manufacturer, but there is no way in hell I will buy one from a company that has a 90 day warranty. Stern has taken care of my issues way beyond the warranty period, and because of this I am a strong supporter.

What I learned from this thread that is very important to me is that American Pinball has a 90 day warranty instead of a year, like other manufacturers. I did not know about their warranty, but now that I do it will change my opinion. Everyone is saying it should not be covered because it is the second owner and not original owner- who gives a shit? I have had an issue as a second owner on an Avengers LE machine and JJ (Game Exchange) sent out a tech to fix my machine with no problems or questions. The fact is the machine is less than a year old, and not having warranty or support is a big deal. I find it interesting that this is the second thread that the op has been pressured to change the title to protect American pinball's reputation?

Please do not take my comments in the wrong context. I want American Pinball to succeed and I would like to support them sometime in the future. I want to grow pinball, and I respect all of the hard work that goes into trying to produce a pinball machine. At the same time I am really service oriented and to me a 90 day warranty is simply unacceptable and it will deter me in wanting to support or purchase from a company with such a policy.

I would recommend American Pinball review their warranty period policy if they would like to earn my business.

ps-I want to thank the op for starting this thread and helping bring this to light. Knowledge is power

I support Stern because they have always taken care of me. I have a lot of machines and so sometimes when I purchase a new machine it will take me months to put considerable plays on it. Having a year warranty on most components gives me reassurance that when I spend $5600+ on a machine that I am being covered.

Ok point taken, I guess Stern's warranty in writing says one thing but what they actually do is another. I will be watching closely, I have not been following Houdini thread. I have lost interest because of the game's geometry. Hopefully American Pinball #2 is steller and I look forward to see what they do.

I agree it may have been handled differently, thankfully distributor stepped up to the bat. I remember JJP and Jack practically pulling his hair out with all the board failures on the early run WOZ's, Jack knew customer service was key to his success. He lost a considerable amount of money getting the issues corrected. He made an investment back into the company's future. Original owner or second owner, imo-it should be evaluated by the manufacturer date. Take care of your customers and they will take care of you.

Ok what it all comes down to from hear on out is what American Pinball decides to do when someone has an issue with a four month+ old machine. What they have in writing is not important to me but what they actually do is. I am not hear to argue about written legality, I am hear to see how a manufacturer steps up the plate for their customers. I will be watching in the months to come to see how American Pinball deals with warranties and issues that may arise.

-By the way I am petting my puppy as we speak (;

Purchase an extended warranty?-Laugh out loud

AP extended warranty.jpg