(First sentence edited by moderator). People jump on bandwagons by reading one off situations and believe it is happening everywhere all the time without doing any research on their own. LAZY and MISINFORMED. Most of the warranties are 60 days or less for most parts of a machine, including JJP. JJP has a 1 year warranty on their A/V board, CPU, monitor, and driver board and a 30 day warranty on everything else to the original owner if it is HUO . Parts that are high failure after distribution are probably replaced well after warranty because they are a known high failure part and the company has lots of them available and has prepared to replace those parts. Did the owner contact the maker of the board as AP recommended since it is a board they source? If the owner did and the board maker didn't offer to replace it, then AP should have probably been informed by the owner so AP could 1. replace the board themselves and 2. think about finding another source for their needs since this one will not stand behind THEIR board after a short time with the possibility of more boards going down within 6 months. I would have done what AP asked me to do and contact the board manufacturer and depending on that conversation gotten back to AP before starting this thread. Other people on here don't have any idea how long a warranty on their NIB game is and are assuming it is for 1 year or 3 years or 5 years and everything is covered. Better start doing some homework before popping off, you look as stupid as your posts when others look into what you claim and it's WRONG.

Do you know what other manufactures warranties are on their NIB machines? I would like to know what you know about the other NIB machines and pinball makers.

I read that, 60 days, not 90 and people are complaining about a 90 day warranty. I would like to know what kind of NIB warranty they think they are getting, because those posters must think it is greater than 90 day.

It matters if the company says it matters. If the warranty is extended to whom ever owns the car or anything else that is covered over the time the warranty is in effect then it doesn't matter, but if it expressly states that the warranty is to the original owner only as some do, then once the item is sold, the warranty is gone and the new owner is on his or her own.

Barry asked the guy to contact the manufacturer of the board because its sourced. Do what you're asked to do, it serves more than one purpose. First, the source would never know that their boards might be a problem if they aren't told they fail unless they fail in mass and the manufacturer notifies them. Second, American can see if the manufacturer will stand behind their boards. If not, maybe American finds another source. To have American do the leg work verse the owner, the owner should have done it. If after I contacted the board maker and they told me to take a hike and I told American, they have the choice to leave the owner blowing in the wind or send them a new board. I understand the warranty bit, but for Pete sake, pick up the phone or email and the board maker. Had they replaced it, this post probably would not exist. They replace it and American gets a phone call telling them their source is aces. What's wrong with that?

When its out of warranty? All the other negative posts are from people who have gotten parts when the warranty is out and that's great for them. The company made a decision and it benefitted them and they are happy and loyal...great. Start a new post and see how many people where rejected after the warranty ended and you might get an angry mob similar to some of the people in this post. I do not believe every person who asks Stern or Jack for parts out of warranty get them and some of those folks may have been in the same boat as this person. Telling your success story is just that, your story. How many other stories are out there? People tend to forget about that. I would have made that call because American has been transparent with their strengths and weaknesses and I would not mind doing it because my part was out of warranty. I also would have called them back either way to tell them about my experience with their source, but that's me. The owner didn't mind taking the time to write his post. That time could have been used solving his problem. He chose not to make the effort, he chose to complain to the world and that's him.

You guys should really find another hobby. We are not talking about Toyota and vehicles people depend on to go to work or the doctor. We are talking about a game, a pass time. A little effort on a hobby you say you love and you can't do it...that's a laugh!