From my vantage AP has a negative karma value as far as the big picture goes.

They happily have users help them debug their product ~9 months after first shipments by asking users to send log files so they can find software bugs, all off the clock for the public. Lots of people view this as "AP's active involvement" in the pinball community and as a positive thing, to me it is a one way flow of energy towards AP.

When situations like this FET problem show up, AP stands by their policy and don't extend any energy towards this supporter of their company.

Bad Juju

Another thought I had was that the Multimorphic stuff comes from another company, AP just OEM's them and puts them in their machine.

Mentally they might be thinking "That's failed part comes from another company, deal with them." Wash their hands of someone else's failed part.

Notice that they are completely absent from this thread, although I'm sure they are reading it very carefully. Another face of AP

They can take all the time they want including forever. I know they "live" on this site though.

My casting of judgement has little to do with this one "small" problem and more to do with other disturbing things I've seen.

Boards aren't that "wasteful with space" anymore. A 4 lead SMT device is easy to change out with heated air & a schematic. Now, if you don't have a schematic... Which you never do anymore. Exception: CGC documents parts of their games.

We have crossed over from the MFG supplying schematics to manufacturers' telling us not to fix things.

Brave new world