Like Lloyd was saying - these type of electronic items go bad earlier than later. Rules' is Rules' but good customer service goes a long way.
Nordstrom returned a car tire once and the story is legendary within the customer service arena. The store she bought if from was long gone when Nordstrom built in the same location. She brought the tire in and the store manager gave her a $100 or something for the tire even though they don't sell them. I'm sure this story alone has brought the company more business than turning someone away.