Quoted from cottonm4:You can talk about goodwill. You can talk about what other companies do in situations like this, but this is the way AP is working it.
Quoted from cottonm4:You can come here and raise hell about the issue you are having with your new pinball machine. Maybe AP will adjust its policies because of your post. Or maybe it won't. And then you don't buy from again.
But you can't come here and say AP is not standing behind its products. You are outside of the stated warranty.
Disagree. OP didn't say they're not honoring the written warranty terms, he said they're "not standing behind" their product by refusing to replace a part that broke within four months, which he views as objectively unacceptable. That might be naive in most circumstances, but given that the general practice in modern pinball manufacturing is to offer a skimpy written warranty but then provide a much broader range of free repairs months or years beyond the words on the page (see Stern and JJP), I don't see where OP's at fault to say that AP is "not standing behind" their game. Given current industry standards for out of warranty service, he's right.
Quoted from tamoore:1) legally speaking, American Pinball did nothing wrong.
2) not everything legal is right.
This guy gets it.
Quoted from Ericpinballfan:Your the second owner. Your first post should have stated this.
Not sure why this matters given that OP is already clearly outside the written warranty period. Either way AP is sticking to the letter of the written warranty in a situation where Stern or JJP would almost assuredly have repaired/replaced this board for him. Which is their legal right, but also likely of interest to future customers.
Briarcliff Manor, NY
