Houdini
American Pinball, 2017You're currently viewing posts by Pinsider bmore-pinball.
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I understand the warranty, but what AP (and really any business) needs to decide is how much is your reputation worth?
As a new company selling their 1st product, I would do just about anything to avoid negative press.
Heck, my company is 15+ years old and we still do anything in our power to make a customer happy regardless of the cost to us.
Because the reality is - negative press like this will cost you a lot more in the long run.
Quoted from Pinphila:The thread was started 12 hours ago. I don’t think Rosh and Barry live on pinside like you some folks. Give them time to respond before casting judgement.
Exactly why you take care of this problem correctly the first time so you don't wake up the next day and find a 4+ page post of negative comments about your company
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Festus, MO