Curious, yes the game was Built the end of April but I suspect you didn't Receive it on the build date? Assuming shipped, registered and installed in say May seems like they are splitting hairs on the liability?? Could be wrong. With that said this is pinball and electronics, if every time a system fails in any way we are drawn to call them out in a public forum I suspect they will need to increase warranty reserves (prices) and start sternly enforcing policy on everyone uniformly no matter what the situation. Not saying you were wrong to point this out but I find it hard to believe you exhausted every opportunity to work with them directly. They have got to be the most straight lace honest and committed to Client success pinball company I have ever dealt with. Just my view anyway.