(Topic ID: 223382)

American pinball and Pinballstar make pinball great

By jrio101

5 years ago


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  • Latest reply 5 years ago by PtownPin
  • Topic is favorited by 6 Pinsiders

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#161 5 years ago
Quoted from Sinestro:

You'll have to try Scientific Games.
702-897-7150

Scientific Games has had nothing to do with Pinball for many years now. We sold those right longs ago.

#168 5 years ago

I have to say I am fascinated by social media and it's use and expectations.

1st off, the folks at AP have some of the best customer service going. How many other manufacturers come to this forum anymore to solicit ideas and feedback? How many besides AP are here helping troubleshoot issues, including that of the OP? That in and of itself is worth a lot in my books.

The warranty is what it is....for those that think it is "crappy" then don't buy the machine, plain and simple. A smart person evaluates the risk in any $7,000 purchase, and if you cannot live with that risk, then the answer is not to buy. If you did not ask, then that is on you. It is not like they hid it or changed the warranty after the fact.

You are talking about electronic items. Very few folks give lengthy warranties on electronics these days because of the millions of things out of their control. Surges, spikes, lightning hits, low voltage, missing ground, static electricity, etc....can all affect electronic items. Do ANY of us here know WHY the board failed? Nope, we have no idea, yet the majority of folks that have never owned an AP game are really eager to jump in and tell the world how they should have just replaced the board out of good faith. I think the OP said something like if it were 6 months (or somewhere along those lines) and the board failed, he would understand......why is there a dividing line between 90 days and 6 months? Where exactly is that line and why there? why not a year?

It is all subjective, based on the situation you are in at the time. These games have a lot of electronics and mechanics in them that are going to all fail over time. Yes, it sucks this failure was within a few months, but HUO has nothing to do with it, and should have no effect on the warranty. If it would have failed during the written warranty period, they would have replaced it with no issue. A lot of the reason Stern and other companies replace the boards and such out of warranty, might just be because they have a known defect, or their software damaged a component, such as what happened with Star Wars.

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