Quoted from jrio101:
I bought a new board from pinball life. I have had other pinball companies take care of things well past the stated warranty and just thought AP would do the same on a game that is not very old.
It's like Dayhuff said, if they bend the rules for you then where does it end? If any company with a stated warranty bends the rules for you (or anybody) then I'm pretty sure that legally they have to extend the same consideration to everyone else. And then where does it stop?
I'm looking at the manual for my Data East Robocop that was built in 1989. Page iii of the manual says there is warranty for 60 days on printed circuit boards only. And, you , the buyer, have to pay for the freight to return the defective board to the seller.
You are getting 90 days. In this world of warranties we live in 90 days sounds chintzy, but in the pinball world 90 days sounds pretty generous from what it used to be.
In one post you imply if the game was 6 months old you would be cool with that. But you are not OK with 4 months? Why does the 2 extra months make a difference to you?
And if you were 7 months in and this problem cropped up would you be here saying the wty. should be for 12 months?
And yet, in another post you imply that if AP would sell you a board at cost that all would be well. What is wholesale cost on a $95.00 retail product?
So, what does AP need to do beyond its stated policy to make you satisfied? Extend your wty. or sell to you at cost?