Hello all, this comes to screeching halt right here...
I was the distributor that sold the game to first buyer... I have nothing to do with the 2nd owner on this Houdini. I just got notified of this this AM by an email from my initial customer here:
I recently traded my Houdini with a friend and shortly after he set it up a flipper driver board failed. He contacted American Pinball and they wouldn’t cover the defective board under warranty which is apparently only 90 days. I know you take great care in deciding who to distribute for, but this seems ridiculous to me. I’m not writing this expecting it will change the outcome of their decision. I just wanted you to know. Again, this is nothing against you Joe. You are one of the best in the Hobby.
My reply with echoes the sentiments of many - on BOTH sides... I get it, but AP technically did nothing wrong here and there are reasons rules are rules and why it's on page 3 of the manual.
That's the warranty - actually it's 90 days with most all companies... some are even 60 on the electronic stuff. Additionally some companies will not warranty even under the time frame for a 2nd owner - initial owner only. Now that said that's how the warranty reads and what I have to repeat... AP is no different in their terms than any other and actually offer longer time frames for the electronic stuff than others. I will reach out to see if there is any wiggle room - sometimes these companies won't budge because it's the old, if they do it for one, they have to do it for everyone and the warranty timelines become worthless. I do know that if a company has a 'known' problem with something like say the JJP light boards where it is an across the board problem or Stern's node boards, those timelines get ignored and the issues are taken care of because it's a design issue that is inherent with every part in every game. I do see both points, but that's the warranty they are just adhering to what it is. I'll reach out and get back, I owe you that much.
So... I emailed AP, no reply yet...
THEN, I came on Pinside for the day, not even knowing there was a post here... and saw the 2nd buyer who I did not know was Jason Rioux, who has bought a game from me in the past.. I have no idea if Jason would buy more games or not, and don't care, but he was a total pleasure to deal with.. .So I have Jim my original / regular customer and now Jason who I know and is a customer both involved in this... So... Jason, PinballSTAR is sending you a check for $ 95. I'm not sure if I'm opening up a can of worms as this can't be done in all cases and I'm not sure if AP will be upset with me, but I've got two customers I like and I'm making this right and ending it.
I will echo that the folks at AP are AMAZINGLY caring folks... From ownership / management to design team to programmers to tech support - top to bottom these people care to do that right thing for their customers and the community.. .I've seen it over and over. If they didn't I wouldn't be saying so. So as many of you came to their defense, they didn't do anything wrong here. But the timing of it just over the warranty and the fact I know both these folks and I made money on this transaction makes me feel I owe it to put this one to bed.
Love and kisses to all... All is fine here - go pet a puppy or something today no need for negativity... Case closed here... I think I'll even send Jason a Houdini Tshirt and a tote bag ! : )