Houdini
American Pinball, 2017You're currently viewing posts by Pinsider wiredoug.
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Quoted from JohnnyHomeBrew:Just wanted to say for any potential Houdini buyers out there, that American Pinball has some of THE BEST customer service in the business.
Im not seeing that at all so far but maybe it my fault. I messaged their facebook but their support seems non existent there?. ill try email..
Quoted from Ferret:wiredoug - don't know about Facebook, but the American Pinball team is pretty active here on Pinside. You can also fill out a service request ticket here:
https://www.american-pinball.com/support/service/
...or e-mail: [email protected]
yep i did this now.. im sure its my fault. Anyway its not a hard question .. maybe someone here knows?.
do you need to step up the code on these or can you go from old version to the latest in one update? ( its not broken its just a precheck after years of updating things that dont always behave well)
Quoted from Ferret:Thanks, LTG!
And of course, a very important member of the team: brenna98 - Dave Brennan, API Customer Service Manager.
my questions been answered so i have no issue again .. but just for some tough love feedback..
which one was it that ignored me for a week on fb? im hardly crying myself to sleep over it but it makes me wonder if you need to follow up how many other people have you ignored there?
if you have stuff like this on your website you have to actually do it ..
Connect with us on Social Media
Wanna get in touch with the team at American Pinball? Want to tell us how much you love Houdini? Well, feel free to drop us a line, or follow us on Twitter and Facebook.
Connect on Facebook * where we wont answer you for a week <-- fixme
Connect on Twitter * where we have never tweeted because we have the link going to the wrong account <-- fixme
love you. this isnt a whinge .. just taking the time to help with the kind of feedback fanboys wont dare give 
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Melbourne
Silver Spring, MD