Quoted from Hdmike444:I have a question regarding buying a new Houdini it is new in box but not from a distributor it is from someone who took it as a trade.
I’m just wondering how everybody’s experience with American pinball has been in regards to issues warranty etc. etc.
I played the game a few times and I really enjoyed it. I know it is a tight shot game and hope in a home environment I will enjoy it more but what concerns me a little is issues with playfield etc. is that blown way out of portion or realistic and how does the company handle this I’m not sure this game will even have a warranty seeing it is not coming from a distributor even though it is brand new in the box. I was told it was just picked up from the factory so I’m assuming it will.
Thx for any input
I have not seen anyone need to replace their entire playfield - mine has no issues, and almost everyone else posting here has confirmed the same. As you see above, @wesman had some issues but it seems like those were more from shipping somehow, not playing the game.
AP is more present in these forums than any other manufacturer, by several orders of magnitude. Stern used to post here - that lasted about a day. Lloyd ( @ltg ) does tech support for JJP and is incredibly helpful but does not deal directly with warranty type stuff, and is remote from the main JJP office.
As far as AP though - @barryj is the MAIN support guy for AP - you can call him, email him, or PM him here. @rosh is the programmer of the game. Both of them post here regularly. It's out of control; I know I would not be able to put up with the nonsense, but they are here every day - and I believe Rosh is hard at work on Oktoberfest too!