I just had a roller actuator fall off of the lock 3, upper lock switch.
Tough to get to unless you jack up the playfield rear while its in the service position.
I used a couple small heavy cardboard boxes under the rear edge and it seemed stable enough.
Pretty easy to remove and inspect now with a 3/16" nut driver and a finger over the nut plate to keep it from falling into the game.
Upon examination, the tiny plastic pivot bearing on the switch was non existant near the metal mounting bracket.
Its possible that it was broken off during assembly.
I think its been inconsistant for awhile as I have had a few odd 4 ball multiballs and 2 ball multiballs for a couple months now.
These 3 lock switches have to be working perfectly, or you get balls stacked up in the upper lock lane, and they wont release until you get a ball search.
I called the API help line and Barry answered immediately!
Our conversation was pretty brief but it was nice to talk to you again Barry! I hadnt talked to you since we met at TPF 2018.
Barry said it was no problem and they would send me spares right away.
I made a request on the API website and I beleive they are going to send me a couple spare switches.
Ill report back later about the installation, It looks harder than it probably is, I can install the switch without removing any of the ramps or plastics. the key is the jacking up of the playfield rear.
One thing of note:
Immediately answering the phone was AMAZING! I know this is how it should be, but I have called JJP 50 times now and cant get someone on the line to order parts, nor do they respond to emails or phone messages.
This attention to service puts API well over and above JJP in my opinion as far as service and support!
JJP has fallen down on the job quite a bit as far as ordering spare parts, as they have grown. They used to be stellar, now? not so much.
Again Thanks Barry and team for an amazing game and over the top service and support!