Quoted from Ericpinballfan:Pinballinreno- For several months Ive appreciated your posts, tech ideas, trouble shooting, fixes and just in general damn good info!!!
Sadly I cannot hold my tongue any more.
Ive had over 75 pinball machines. Check my history, its all real. There is also probably 5 or 6 Ive missed.
I have never, ever had to buy a variac to make a machine work.
You and I have made many posts.
I do feel at a certain point or posts go ignored by AP.
Ive spoken with both Barry and Josh in the past months regarding this power issue.
I love my game, not selling it. I feel American Pinball and the entire team have created a great game and company. Several companys have come and gone these past 8 years. JJP is the only one left to survive. AP has done everything right and there business model was very well done.....But, and a Big But.
1- Make a daughter board to fix the bad transformer.
2- If game 2 has this same design, I may very well may never buy it.
3-This design flaw has to be fixed!
4- I personally would not ship another game to this power issue is fixed.
5-No customer should have to buy any supporting power source to make a NIB work.
Thank you American pinball for all your excellent customer service, and it is much better than Stern.
However the time has come to fix the most important issue for NIB there is.
Thank you so much for your kind words.
I also feel your frustration. But, I took a deep breath and decided to look more deeply into the issues and personally fix them.
I know its not my responsibility as a consumer, but I'm capable and have the parts, tools and expertise to do it.
I know that API was in a hurry to get this game out the door fast and still hurrying to bolster production.
Time is money.
I agree that more testing should have been done and problems solved before sending the games out.
Oh well it is what it is. But I truly love the game, the code and the concept of it all.
Now how to adjust and get everything as good as it can be is where we are at now.
JJP had some terrible issues with electronics (light boards) and for the most part fixed everything to the best of their ability.
No one is immune from failure or success, we just keep moving forward.
Its how they handle things as they come up that makes a great company.
Josh and Barry of API have been generous and truthful with their time and ideas. I couldnt be happier with their support.
I also from experience know how very hard and nearly impossible it is to start up a company and deliver exciting new goods and services. You have to learn as you go sometimes, and if its worth it, the public can be fairly forgiving. Done right, you will be successful.
API has been stellar!
I'm confident that there is a fix in the works, I know of at least one beta tester who is testing it now.
I have submitted a ticket for the fix that is coming but, I like a challenge!
I enjoy fixing electronics and mechanicals, its my business and my recreation or hobby.
I dont mind that the fix is a way off, I know its coming. Meanwhile I want to play my game, so I fix it as best as I can in the meantime.