I just stumbled on this thread, but I thought I would throw in my experience with Automated. I got into this hobby several years ago. I just wanted one machine (LOTR) and I contacted Mike at Automated because they were somewhat nearby. I didn't negotiate price too much, and maybe I overpaid a bit, but what happened after the sale was much more important.

The NIB machine was delivered when I was at work. I came home and there was a huge gash in the backbox. Not knowing much about the hobby, I was willing to accept it because it didn't really affect gameplay. I called Mike and suggested that maybe he refund a couple of hundred dollars, or send someone over to repair it (maybe a little paint).

Without hesitating Mike told me that since I paid for a NIB game that I deserved one that was perfect. The next day he delivered a perfect NIB game and took the old one back.

I was very happy with his service and dealing with them was easy.