Saddle River, NJ
How long before you change the header to Not Angry....Customer.... 
(Topic ID: 190650)
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Alien (Heighway Pinball)
Heighway Pinball, 2017
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Quoted from Colsond3:I thought the game was pretty decent when I played it at Pinfest, but the backbox really did look odd and flimsy.
I agree. I'm still going to give it another shot when everything is working. The one at Pinfest had no working Xeno Head and the ball many times took 5 times to get it out of the eject thingy. Big wear in places as well. I hope everything gets fixed up...
Quoted from JeffF:Soo much wool... only so many eyes...
I'm stealing that! 
Quoted from T7:Woo Hoo! Any idea how many???
I just asked in the other Thread...
Quoted from Slash:I'm guessing it takes so long because they are hoping that the good news of "parts ordered" and some pics of machines getting delivered etc results in people staying in. So if they can drag out refunds then there is a chance a percentage of those people might say "cancel my refund I will keep my spot".
Yes it's a cynical view but a practical one. If they can delay refunding people and hopefully show that things are moving in the right direction it might result in some people staying in. I can't say I blame them as cash flow and funding is the only thing that really matters at this late stage.
I am thinking this as well. Can't wait to see what the CoinTaker games are like. I hope this all has a happy ending.
Quoted from Toads:It won't matter to me if I get a refund or not.
Quoted from TheLaw:be a PITA making your own alien head
...but there are modders here that will make a better one in a heartbeat...
Quoted from Homepin:Yes, sometimes an international transfer will finalize in a 24hr timeframe but that is the exception, NOT the rule.
True this! 
Quoted from Oneangrymo:I mean is it really worth all this time Im putting into just trying to buy it??
You are one angry mo
3 weeks later
Quoted from delt31:I thought it was 7500 or less for what you're mentioning (shaker too, no invisi).
1 month later
I just don't understand WHAT'S so hard about communication! That's all people want! Just say, "Hey, we've refunded a bunch of people and we're a little low on cash for a few weeks. You WILL get your refund. And, Xeno Heads are here, but we're still tweaking some things with hooking up to the old machines. We'll keep you posted." .....whatever!
Just keep in touch and tell the truth. VERY easy to turn this whole thing around.
1 week later
Quoted from libtech:If I had to guess all their money is tied up in those machines coming over, I bet after they arrive/sell or however payment works the rest of refunds will be taken care of?
All they need to do is TELL US THIS. It would go a long way....
Quoted from Astropin:Just confirmed that mine is at Cointaker as of today. Shipping to my door very soon.
Are you paying for shipping from CT?
1 week later
Quoted from cliff_clavin:I hope anyone considering putting down new money on an alien is watching this thread. Myself, I would never support a company who handled refunds in this manner. Shameful.....
THIS is how they are shooting themselves in the foot! The people all in already have no choice...wait until Heighway does something and hope they don't go under.
People with only a $1,000 deposit can wait it out and always get a refund from their distributor. But NEW people and NEW money are reading all this crap about no refunds, no communication, no sending parts, no quality control, etc and are going to wait it out to see what happens.
The New Owners have no idea what to do to suck in the new money. A simple Facebook Update every week (good or bad), send out the damn Xeno Heads to those poor basturds who need them, tell the LE people just what the hell is going on....doesn't seem too tough....
Quoted from PinballRulez:Good news. I just received the payment confirmation from Heighway that my money is on the way. Should me with me hopefully tomorrow or otherwise just after the weekend. Finally
Quoted from PinballRulez:I hope this is the start of improving their service and communication.
A good start! Congrats! 
Quoted from way2wyrd:Apparently Monitor instead of Fiber optics (rumor)
Was that not confirmed? 
Quoted from way2wyrd:I havent gotten any official email or phone call so i'm calling it rumor
Oh, ok. Sorry. I thought I saw somewhere that someone got an official email.... 
Quoted from Oneangrymo:My gut tells me that I have spent way too much money on pinball machines, I dont have room anymore, and if My wife sees that I bought yet another machine, she will be very upset. But my mid life crisis is telling me spend spend spend!
You sound like one angry mo!
4 weeks later
Quoted from ronaldvg:I do not really understand why there are still new people asking for refunds as machines get delivered. Why did you order one in the first place ?
It's because most of the machines have trouble one way or the other. Some are waiting to buy later when all the bugs are worked out, there is a manual and better communication and support....
Quoted from ronaldvg:When I ordered I did not expect to get a 100% troublefree machine
Sorry, if I'm spending $7K+ I expect to get a 100% working machine...but's that's just me....
5 months later
Quoted from way2wyrd:Around 200 Alien Machines produced
I'd be VERY surprised if that was correct!
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