I have decided to cancel my fully paid Alien kit. Within a week I received a conformation from Heighway: 'Just want you to know we have received your request and will handle it accordingly'.

Hope for the best and those of you who stay in best of luck with getting your pin.

That is what it means in my book. Have to see if the same counts for Heighway.

Almost 3 weeks further and 2 new mails sent to Heighway but no updates at all.

Going to call them coming week.

Didn't had the time to contact them, but in the meantime still no word of Heighway. Send out a mail again and going to try to get in contact with them coming week. Silense from their site is just...............

Received a confirmation from Heighway that I should receive my refund next week at the latest.

I just played my Metallica Pro that I bought yesterday. And the song 'Sad but True' does come into play when it concerns refunding. Yes, Heighway promised I would get my money yesterday at the latest, no it didn't happen. Also no feedback on my e-mail asking what is going on. Sad, but true.

O boy, still nothing formal arranged about my refund. I really do not understand why this is taking so long Heighway Pinball

Two months and still no refund.........

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Unfortunately no progress nor communication to manage expectations. This is getting kind of depressing

So just for the record.

Been promised more than ones that I will receive my refund at a certain date. No refund, only broken promises and no communications since last week. Heighway is totally ignoring all my mails (both customer service and management) I did send them since last week asking what in the world is going on.

I have invited them more than ones to call me so we could handle this matter in a more personal way. But they haven't called me ones. In the end it does not matter how we communicate if promises keep being broken by Heighway.

Another short update:

I am in the 'fourth promise cycle' now, already been promised a refund 3 times and evenly so been disappointed. Hope they will come true this time, but still no refund money on my bank account

Good news. I just received the payment confirmation from Heighway that my money is on the way. Should be with me hopefully tomorrow or otherwise just after the weekend. Finally

Just got a text message from my bank, the refund is in

Although the total process was very unsatisfying due to promises being broken, I must say that the cooperation of Heighway and the communication in the last few days was very good. I hope this is the start of improving their service and communication.

The initial deposit couldn't be gotten back with a charge back as it was to far away in time. So still waiting for 1000 pounds to be refunded by Heighway.

All but the initial refunds were initiated by PayPal on request of @Toads. Heighway didn't do sh#t but made it sound that they took care of it.