(Topic ID: 190650)

ALIEN REFUND? - From patient supporter to angry ex-customer - Poll


2 years ago

Topic Stats

  • 790 posts
  • 136 Pinsiders participating
  • Latest reply 1 year ago by MrBally
  • Topic is favorited by 16 Pinsiders


Linked Games

  • Alien Heighway Pinball, 2017

Topic poll

“Will i get my money back from Highway Pinball?”

  • Yes - the hero investment club will make everything all better. 100 votes
  • Maybe - if they haven't spent it all already. 82 votes
  • No way - the sham has been exposed and the investor announcemnt is just to buy more time. 202 votes

(384 votes)

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#272 2 years ago

Requested my refund on June 6th. Still waiting.

#283 2 years ago
Quoted from way2wyrd:

blatantly untrue. If you scroll up you can see where many people have received their refunds.
Im sure you and others still waiting are in the queue and will get your refund soon.

Queue? Pfft. There isn't one. One guy gets a refund 8 days after his request, while others have been waiting for months.

1 week later
#347 2 years ago

Still no refund for me.

#349 2 years ago

Couple months.

#475 2 years ago
Quoted from MK6PIN:

Super congrats!!!! now we're down to 2? Neph and Toads?

Nope. And almost to the "fuck Heighway" point.

#491 2 years ago

Yeah. Fuck Heighway.

Morgan, Roger, and Daniel have all ignored my emails.

#495 2 years ago
Quoted from bigdaddy07:

The worm has certainly turned for you. You used to be one of their stronger advocates. I can say that I'm technically still in, but only by the thinnest possible thread. I could send my bailout email to CT at any moment. I need to see some unboxing's with chorus reviews to keep me from bailing and very soon.

I was in from like day 2 or 3. I actually requested a refund of my deposit before the playfield art was revealed. Andrew skyped me and showed me the art and convinced me to stay in. It has been a long ride. I'm ready to get off.

#497 2 years ago

Well that was quick... Got this:
"There is an issue with e-mails sent from heighwaypinball.com not reaching @aol.com recipients."
However, I have received several emails from them to my aol email. Including the email asking me to pay half the balance since "production was starting" last fall...

#506 2 years ago
Quoted from MK6PIN:

This is actually encouraging (in a weird way) technology can be a bitch (not an excuse...reality)......maybe they can drill down and get these last couple done in an expedited fashion.....then we can all (most) be on the same page...build and ship these things because we want one!!!

Emails are flowing now. Too bad it's the weekend.

1 week later
#527 2 years ago

Well, it's been over a week since Morgan told me he had hoped to resolve my refund "in the coming days." Really am sick of this shit.

#533 2 years ago

Well, they've got lots of parts! Still no refund here. Emails being ignored again.

#536 2 years ago

Broke down and made an international phone call. Got their voicemail. Their operating hours are ridiculous...

#544 2 years ago

Progress... maybe? My "bank account details" have been sent to them. They couldn't refund via WorldPay, my original payment method. They suggested to refund via PayPal, but then said that wasn't possible... Hopefully I'm almost to the end of the journey...

#546 2 years ago

It's all bullshit. Any progress on your end?

#562 2 years ago

The day has finally come... I'm stepping off this ride. Fully refunded. Toads, I hope you don't have to wait much longer. Best of luck!

1 week later
#566 2 years ago
Quoted from PinballRulez:

Almost 3 weeks further and 2 new mails sent to Heighway but no updates at all.
Going to call them coming week.

More than likely, you'll just get voicemail like I did.

1 month later
#695 1 year ago
Quoted from billycrna:

Has there been only 1 recent refund, that we know of?

Think this was the first in a couple of months, since I received mine. There have been more and more pinsiders popping up waiting on refunds. Hell, when I got mine, I thought Toads was the only one left...

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