Please forgive me if I'm stating the obvious. Have you guys identified yourselves as Pinsiders to Heighway when asking for a refund? It seems so random to me, so hit and miss of who is getting refunds or not.
Heighway 2.0 has made some positive efforts lately, but this is a black mark continually haunting them and creating doubt. It should have been a priority.
Quoted from o-din:
Would that be a reason they wouldn't issue a refund? I sort of get it though.
It could likely be a reason to issue a refund, I don't know. Squeaky wheel with PR muscle gets the grease...
I was only trying to find an explanation or a pattern as to why some people got refunds while others have not. In the beginning, some people reported getting their refunds fairly quickly and with good communication. While others are still complaining today of getting jerked around.
Also, a while ago it was reported by Pinsider's in the official Alien thread that *most* people have already gotten their refunds. As if it was a non-issue and only minor cleanup was needed and under way. Now it seems, or at least feels like, this isn't true and there are many people still owed and being ignored.
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